The technology of expert systems: some social impacts

The technology of computer has been applied to the automation of office tasks and procedures. The technology of expert systems make available a new methodology for automating knowledge-oriented processes. The development of expert systems raises a number of issues for the organizations. This paper presents a descriptive model regarding some potential impacts of expert systems on the organizations. The article points out the need, when implementing expert systems, to take a broader perspective of their potential effects on the organization. Moreover, the article puts forward some suggestions for a successful introduction of expert systems technology. The paper also indicates some avenues for further research on this matter.

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