Zavádění standardů kvality u dopravce Veolia Transport Morava a.s.

This thesis is focused on the sphere of the quality and standards in the framework of the quality management in the company Veolia Transport Morava a.s.. The main activity of this company is the trip. The aim of this thesis is a trying to the quality standards proposal for the satisfaction of the transport needs of the customers and improving the quality of the transport services.