Implementation of groupware technology in a large organization: implications from an empirical study

This paper is based upon an extensive empirical study of the introduction and use of a groupware application in a large organization. The implementation of the groupware raised a number of conflicts in the organization and it was only partially adopted. We discuss how a model of implementation and change management, which introduces a distinction between an organizational/infrastructural level and a group level perspective might improve how generic technologies for communication and collaboration are adopted in organizations.

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