Usability: Making It Real from Concepts to Implementation and End-User Adoption

The goal of this chapter is to explore usability, beginning with concepts and continuing through the application of these concepts to real-world health information technology implementations. Throughout the chapter, we present examples of usability concepts in practice through a case study of designing, developing, implementing, and refining an electronic health record at Vanderbilt University Medical Center. The case study presented here relates a specific implementation of a system developed in-house at an academic medical center, However, we offer the process and concepts discussed in the case as being transferable to other types of institutions and to vendor systems, as practices that extend beyond basic design principles to implementation and the outcome of usable and useful technology implementations with high rates of adoption.

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