Gower handbook of quality management

The quality concept and objectives, Frank Price statutory considerations, David Smith product liability and product safety, John G. Roche training for quality, Darek Celinski the control of design, Robin Plummer procurement, Matt Seaver just-in-time supplies, B.G. Dale and D.M. Lascelles process capability, David Newton product liability, David Newton materials handling, John Oxley servicing, Gordon Staples service quality, Denis Walker documentation and records I - control, Dennis Locke documentation and records II: ISO 9000 documents, Matt Seaver controlling changes, Dennis Lock standards, standardization, conformity and compatibility, Charles Corrie introduction to statistics, David Newton control charts I - Shewhart charts, David Newton control charts II - cusum charts, David Newton inspection, Robin Plummer functional testing, Geoffrey Leaver inspection and measuring equipment, Trevor Ashton metrology, Joyce Brick quality audits and reviews, Gordon Staples quality and safety related costs, David Smith benchmarking, Sylvia Codling managing nonconformity, Ray Spencer improvement, Matt Seaver ISOP 9001 certification, Matt Seaver cultural and organizational aspects? - total quality management, John Oakland environmental management systems, I.C. Dean management system integration, Pat Donnellan.