Exploring Empathy through Sobering Persuasive Technologies: "No breaks! Where are you going missy?"

Errors are ubiquitous across daily life. Often frustrating and sometimes funny, they can also be fatal: errors that occur within safety critical contexts such as healthcare may result in patient harm or death. When an incident arises people tend to look for an individual to blame e.g. a nurse who delivers a fatal dose of medication, without considering the wider circumstances. However, there is a need to move from beyond this individualised blame culture towards a more sophisticated appreciation of human error that focuses on wider systemic failures.