An information technology centre: the Redland Shire Library Service model

The Redland Shire Library Service began offering public access to an Information Technology Centre [ITC] on May 13th 1996. The ITC has been an exciting and dynamic addition to the more traditional services offered by the Library Service. This paper explores the experience of the Redland Shire Library Service in planning and establishing an ITC. Issues addressed include identifying the principal decision-makers, determining the resources to be provided, establishing the physical layout and technology requirements, developing service policy, establishing user education and service funding. Recommendations for planning and implementing a successful ITC are offered.