论文信息 - Estimating Benefits of Knowledge Management Initiatives : Concepts , Methodology , and Tools

Estimating Benefits of Knowledge Management Initiatives : Concepts , Methodology , and Tools

How are various claimed Knowledge Management (KM) benefits related to corporate goals, business processes, and to IT applications? Most discussions of KM benefits and, for that matter, of benefits of other alternatives to KM, are not tightly coupled to corporate goals and business processes [1]. In the KM literature the discussion of benefits thus far has not approached a systematic analysis of corporate goals, objectives and benefits in the context of KM alternatives.

Joseph M. Firestone

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