Customers' perceived value for private and state-controlled Hellenic banks
暂无分享,去创建一个
Vasilis Angelis | Katerina Dimaki | C. Lymperopoulos | V. Angelis | Katerina Dimaki | Constantine Lymperopoulos
[1] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[2] Terry G. Vavra. Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs , 1997 .
[3] M. Fishbein. An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object , 1963 .
[4] Steven A. Taylor,et al. Measuring Service Quality: A Reexamination and Extension , 1992 .
[5] Uolevi Lehtinen,et al. Two Approaches to Service Quality Dimensions , 1991 .
[6] R. N. Anantharaman,et al. Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis , 2003 .
[7] A. Meidan,et al. Financial services marketing : a reader , 1997 .
[8] Valarie A. Zeithaml,et al. The service-quality puzzle , 1988 .
[9] A. Parasuraman,et al. The nature and determinants of customer expectations of service , 1993 .
[10] A. Parasuraman,et al. Quality counts in services, too , 1985 .