Two conflict potentials during IS development

Abstract Within the context of human functioning, this study proposes two conflict potentials that possibly occur during IS development — users’ substantive dissension and emotional hostility. Results show that negative outcomes from the process are not due to the conflict between users and developers, but rather are linked to the two potentials. That is, the construct for conflict potential is distinct from the construct for conflict itself. Our results also indicate that the negative effects of user substantive dissension may be ameliorated by user participation. We qualify the results by pointing out that societal and environmental differences between the Taiwanese sample population and analogous populations from countries with more developed information industries may affect some key factors.

[1]  David K. Banner.  Conflict resolution: a recontextualization , 1995 .

[2]  Tor Guimaraes,et al.  The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors , 1994, MIS Q..

[3]  Bill C. Hardgrave,et al.  Toward a Contingency Model for Selecting an Information System Prototyping Strategy , 1999, J. Manag. Inf. Syst..

[4]  Bruce Cheek,et al.  Does user involvement during information systems development improve data quality , 1998 .

[5]  Richard T. Watson,et al.  Key issues in information systems management: An international perspective , 1991, Inf. Manag..

[6]  Henri Barki,et al.  User Participation, Conflict, and Conflict Resolution: The Mediating Roles of Influence , 1994, Inf. Syst. Res..

[7]  C. R. Franz,et al.  Group process and conflict in system development , 1989 .

[8]  James E. Hunton,et al.  Effects of User Participation in Systems Development: A Longitudinal Field Experiment , 1997, MIS Q..

[9]  Ananth Srinivasan,et al.  Relationships between selected organizational factors and systems development , 1987, CACM.

[10]  L. Douglas Smith,et al.  Prototyping for Systems Development: A Critical Appraisal , 1985, MIS Q..

[11]  James C. Wetherbe,et al.  Key Issues in Information Systems Management: 1994-95 SIM Delphi Results , 1996, MIS Q..

[12]  H. Chou,et al.  MIS key issues in Taiwan's enterprises , 1999 .

[13]  Henri Barki,et al.  Rethinking the Concept of User Involvement , 1989, MIS Q..

[14]  Robert P. Bostrom,et al.  Successful application of communication techniques to improve the systems development process , 1989, Inf. Manag..

[15]  Charles A. Gallagher.  Perceptions of the Value of a Management Information System , 1974 .

[16]  Blake Ives,et al.  User Involvement in System Design: An Empirical Test of Alternative Approaches , 1981, Inf. Manag..

[17]  Richard T. Watson,et al.  Key issues in information systems management: an Australian perspective—1988 , 1989 .

[18]  Kim,et al.  Social conflict: Escalation, stalemate, and settlement , 1986 .

[19]  Angèle L. M. Cavaye,et al.  User participation in system development revisited , 1995, Inf. Manag..

[20]  Jong-Min Choe,et al.  The effects of user participation on the design of accounting information systems , 1998, Inf. Manag..

[21]  James D. McKeen,et al.  Computerization and management: A study of conflict and change , 1992, Inf. Manag..

[22]  John W. Henry.  Resistance to Computer‐based Technology in the Workplace , 1994 .

[23]  Mark I. Hwang,et al.  The effect of user engagement on system success: A meta-analytical integration of research findings , 1999, Inf. Manag..

[24]  Anders Edstrom,et al.  User Influence and the Success of MIS Projects: A Contingency Approach , 1977 .

[25]  William R. King,et al.  Note-Participative Design of Strategic Decision Support Systems: An Empirical Assessment , 1981 .

[26]  James E. Hunton,et al.  Effects of the user participation process and task meaningfulness on key information system outcomes , 1997 .

[27]  Daniel Robey,et al.  Research Report - Modeling Interpersonal Processes During System Development: Further Thoughts and Suggestions , 1994, Inf. Syst. Res..

[28]  Daniel J. Brass,et al.  Social Networks and Perceptions of Intergroup Conflict: The Role of Negative Relationships and Third Parties , 1998 .

[29]  Tor Guimaraes,et al.  Successful Strategies for User Participation in Systems Development , 1997, J. Manag. Inf. Syst..

[30]  D. Wilemon,et al.  Diagnosing conflict determinants in project management , 1975, IEEE Transactions on Engineering Management.

[31]  Blake Ives,et al.  User Involvement and MIS Success: A Review of Research , 1984 .

[32]  E. Turban,et al.  Management information systems issues of the 1990s in the Republic of China: An industry analysis , 1994 .

[33]  Edward J. Garrity,et al.  User Participation, Management Support and System Types , 1994 .

[34]  Daniel Robey,et al.  Perceptions of Conflict and Success in Information Systems Development Projects , 1993, J. Manag. Inf. Syst..

[35]  Daniel Robey,et al.  User Involvement in Information System Development: A Conflict Model and Empirical Test , 1982 .

[36]  Benjamin B. M. Shao,et al.  The relationship between user participation and system success: a simultaneous contingency approach , 2000, Inf. Manag..