Mathematical Model for the Optimization of the Airport Self-Service Kiosks System

This paper studied the effectiveness of airports self-service kiosks by using the data analysis. The queuing systems taking place in various service situations in our daily life. Reasonable use of queuing theory can significantly improve the efficiency of the queuing system and system performance. The service system, queuing system and queuing model is suggested. The queuing theory in the area of service science, the corresponding mathematical model of the airport self-check-in system is established. After analyzing the collected data, it is conclude that the overall proportion of time that the kiosk is idle is quite high at the Vienna airport, especially during the weekdays. Furthermore, the suggestions for the airport selfservice system are offered.

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