Trust and Knowledge Management: The Seeds of Success

Within the practitioner literature, trust has often been noted as a key component for the success of knowledge management practices; however, trust is a very complex construct that has many different facets and definitions. This chapter reviews the trust literature to create an understanding of the different types and bases of trust. These types and bases of trust are then applied to the knowledge management processes (knowledge generation, knowledge codification, knowledge transfer, and knowledge application) to create better understanding of the possible relationships between trust and the knowledge management processes, and which processes require which type of trust for knowledge management success. Implications for practitioners are then discussed.

[1]  David W. Johnson,et al.  Effects of acceptance and reciprocation of self-disclosures on the development of trust. , 1972 .

[2]  C. Despres,et al.  Knowledge Horizons: The Present and the Promise of Knowledge Management , 2000 .

[3]  Sharon F. Matusik,et al.  The Utilization of Contingent Work, Knowledge Creation, and Competitive Advantage , 1998 .

[4]  Ralph M. Carney,et al.  Citizen Espionage: Studies in Trust and Betrayal , 1994 .

[5]  Terry L. Boles.  Themes and Variations in Shared Cognition in Organizations , 1999 .

[6]  J. Rotter.  A new scale for the measurement of interpersonal trust. , 1967, Journal of personality.

[7]  P. Drucker.  The Age of Discontinuity: Guidelines to Our Changing Society , 1969 .

[8]  Steven B. Andrews,et al.  Structural Holes: The Social Structure of Competition , 1995, The SAGE Encyclopedia of Research Design.

[9]  R. Lewicki,et al.  Trust And Distrust: New Relationships and Realities , 1998 .

[10]  Donald T. Campbell,et al.  Scientific inquiry and the social sciences , 1981 .

[11]  Joseph P. Cannon,et al.  Understanding the Influence of National Culture on the Development of Trust , 1998 .

[12]  Debra L. Shapiro,et al.  Betrayal of Trust in Organizations , 1998 .

[13]  Roderick M. Kramer.  Social Uncertainty and Collective Paranoia in Knowledge Communities: Thinking and Acting in the Shadow of Doubt , 1999 .

[14]  O. Williamson.  Calculativeness, Trust, and Economic Organization , 1993, The Journal of Law and Economics.

[15]  J. Levine,et al.  Shared Cognition in-Organizations: The Management of Knowledge , 1999 .

[16]  J. M. Mishra,et al.  Trust in Employee/Employer Relationships: A Survey of West Michigan Managers , 1990 .

[17]  K. D. Joshi,et al.  An investigation of factors that influence the management of knowledge in organizations , 2000, J. Strateg. Inf. Syst..

[18]  D. Chauvel,et al.  Chapter 11 – Knowledge Transfer in Strategic Alliances , 2000 .

[19]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[20]  L. Zucker.  Production of trust: Institutional sources of economic structure, 1840–1920. , 1986 .

[21]  Kuldeep Kumar,et al.  Trading partner trust in electronic commerce participation , 2000, ICIS.

[22]  Ruth L. Williams,et al.  The Knowledge Management Fieldbook , 1999 .

[23]  Blair H. Sheppard,et al.  Business on a handshake , 1992 .

[24]  Albert H. Segars,et al.  Knowledge Management: An Organizational Capabilities Perspective , 2001, J. Manag. Inf. Syst..

[25]  R. Kramer,et al.  Trust in Organizations: Frontiers of Theory and Research , 1995 .

[26]  Georg von Krogh,et al.  Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation , 2000 .

[27]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[28]  Rajeev R. Bhattacharya,et al.  A Formal Model of Trust Based on Outcomes , 1998 .

[29]  Gilbert Probst,et al.  Managing Knowledge: Building Blocks for Success , 1999 .

[30]  Colin Camerer,et al.  Not So Different After All: A Cross-Discipline View Of Trust , 1998 .

[31]  Kyung Kyu Kim,et al.  Initial trust, perceived risk, and the adoption of internet banking , 2000, ICIS.

[32]  M. McLure Wasko,et al.  "It is what one does": why people participate and help others in electronic communities of practice , 2000, J. Strateg. Inf. Syst..

[33]  M. Deutsch.  Trust and suspicion , 1958 .

[34]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[35]  Alexander Hars,et al.  Web Based Knowledge Infrastructures for the Sciences: An Adaptive Document , 2000, Commun. Assoc. Inf. Syst..

[36]  James N. Baron,et al.  Resources and Relationships: Social Networks and Mobility in the Workplace , 1997 .

[37]  Bertrand Moingeon,et al.  Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior , 1999 .

[38]  N. L. Chervany,et al.  Initial Trust Formation in New Organizational Relationships , 1998 .

[39]  M. Polanyi.  The Logic of Tacit Inference , 1966, Philosophy.

[40]  S. Robinson.  Trust and Breach of the Psychological Contract , 1996 .

[41]  Yolande E. Chan,et al.  Integrating Knowledge Management Practices Through a Problem Solving Framework , 2000, Commun. Assoc. Inf. Syst..

[42]  T. Das,et al.  Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances , 1998 .

[43]  Preet S. Aulakh,et al.  Trust and Performance in Cross-Border Marketing Partnerships: A Behavioral Approach , 1996 .

[44]  Gareth R. Jones,et al.  The experience and evolution of trust: Implications for cooperation and teamwork , 1998 .

[45]  Joanne Roberts.  From Know-how to Show-how? Questioning the Role of Information and Communication Technologies in Knowledge Transfer , 2000 .

[46]  Mark Easterby-Smith,et al.  Organizational Learning and the Learning Organization: Developments in Theory and Practice , 1999 .

[47]  T. L. Tang,et al.  An Examination of Organizational Trust Antecedents , 1998 .

[48]  L. L. Cummings,et al.  The Organizational Trust Inventory (OTI): Development and validation. , 1996 .

[49]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[50]  D. Sandy Staples,et al.  The use of collaborative electronic media for information sharing: an exploratory study of determinants , 2000, J. Strateg. Inf. Syst..

[51]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .