A Systematic Literature Review for Human-Computer Interaction and Design Thinking Process Integration

Human-computer interaction (HCI) has been challenged in recent years because of advanced technology requiring adoption of new applications and investigations of connection with other disciplines, to enhance its theoretical knowledge. Design thinking (DT), an innovative and creative problem solving process, provides potential answers to the kind of knowledge and techniques designers can bring into HCI. This paper reports a systematic review of comparison between HCI design process and DT process. A total of 72 peer-reviewed research papers were reviewed published between 1972 and 2017 towards answering the following question: How do HCI and DT processes overlap, differ, and can learn from each other? Synthesizing the findings revealed a description and taxonomy of the variations, success factors, and practices between the two problem solving processes. The review highlights shared process phases with different goals in each suggesting that the two domains could complement each other in various ways, for applications in academia and industry.

[1]  Roger Martin.  The Design of Business: Why Design Thinking is the Next Competitive Advantage , 2009 .

[2]  Elisabeth R. Hayes,et al.  Making Computer Games and Design Thinking , 2008, Games Cult..

[3]  Peter C. Wright,et al.  User Experience and the Idea of Design in HCI , 2005, DSV-IS.

[4]  Tingyi S. Lin,et al.  The Categorization of Document for Design Thinking , 2017, HCI.

[5]  Jennifer Preece,et al.  A taxonomy for combining software engineering and human-computer interaction measurement approaches: towards a common framework , 1994, Int. J. Hum. Comput. Stud..

[6]  Nick Hammond,et al.  Multidisciplinary modelling in HCI design…in theory and in practice , 1995, CHI '95.

[7]  Saonee Sarker,et al.  A Review of the HCI Literature in IS: The Missing Links of Computer-mediated Communication, Culture, and Interaction , 2010, AMCIS.

[8]  Trond Are Øritsland,et al.  Culture and Mobile HCI: A Review , 2010 .

[9]  Constantine Stephanidis,et al.  Universal Design in HCI: A critical review of current research and practice , 2001 .

[10]  Vânia Paula de Almeida Néris,et al.  A Systematic Review of Sustainability and Aspects of Human-Computer Interaction , 2014, HCI.

[11]  H. Rittel,et al.  On the Planning Crisis : Systems Analysis of the 'First an d Second Generations ' , 2006 .

[12]  Arkin Efeoglu,et al.  DESIGN THINKING: CHARACTERISTICS AND PROMISES , 2013 .

[13]  Donald A. Norman,et al.  Incremental and Radical Innovation: Design Research vs. Technology and Meaning Change , 2014, Design Issues.

[14]  Mani Mina,et al.  Design thinking as a catalyst for changing teaching and learning practices in engineering , 2017, 2017 IEEE Frontiers in Education Conference (FIE).

[15]  C. H. Dorst,et al.  Frame Innovation: Create New Thinking by Design , 2015 .

[16]  Sumit Pandey,et al.  Proto Design Practice: translating design thinking practices to organizational settings , 2015, IxD&A.

[17]  Herbert A. Simon,et al.  The Sciences of the Artificial , 1970 .

[18]  Frederick P. Brooks,et al.  The Design of Design: Essays from a Computer Scientist , 2010 .

[19]  Alma Leora Culén,et al.  HCI Education: Innovation, Creativity and Design Thinking , 2015, ACHI 2015.

[20]  Tim Brown,et al.  Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation , 2009 .

[21]  Leo J. Gugerty,et al.  The Use of Analytical Models in Human-Computer-Interface Design , 1993, Int. J. Man Mach. Stud..

[22]  Carl Kay,et al.  Using design thinking to improve patient experiences in Japanese hospitals: a case study , 2009 .

[23]  Yousef Haik,et al.  Engineering Design Process , 2002 .

[24]  Ingrid Mulder,et al.  A pedagogical framework and a transdisciplinary design approach to innovate HCI education , 2015, IxD&A.

[25]  Ulla Johansson-Sköldberg,et al.  Design Thinking: Past, Present and Possible Futures , 2013 .

[26]  P. John Clarkson,et al.  Concept Diagramming Software for Engineering Design Support: A Review and Synthesis of Studies , 2009 .

[27]  Yvonne Rogers,et al.  Interaction Design: Beyond Human-Computer Interaction , 2002 .

[28]  Kasper Hornbæk,et al.  Current practice in measuring usability: Challenges to usability studies and research , 2006, Int. J. Hum. Comput. Stud..

[29]  Katja Thoring,et al.  Understanding the creative mechanisms of design thinking: an evolutionary approach , 2011, DESIRE.

[30]  Barbara Kitchenham,et al.  Procedures for Performing Systematic Reviews , 2004 .

[31]  Tim Baines,et al.  State-of-the-art in lean design engineering: A literature review on white collar lean , 2006 .

[32]  Richard Buchanan,et al.  Wicked Problems in Design Thinking , 1992 .

[33]  Joseph Giacomin,et al.  What Is Human Centred Design? , 2014 .

[34]  Alma Leora Culén,et al.  Innovation in HCI: what can we learn from design thinking? , 2014, NordiCHI.

[35]  V. Shute,et al.  What Is Design Thinking and Why Is It Important? , 2012 .

[36]  Lisa Carlgren,et al.  Design thinking in innovation, in practice: the case of Kaiser Permanente , 2016 .

[37]  Maryanne M. Gobble,et al.  Design Thinking , 2010, The Palgrave Encyclopedia of the Possible.

[38]  Charles L. Owen,et al.  Design Thinking: Notes on Its Nature and Use , 2006 .

[39]  Jesper Kjeldskov,et al.  A longitudinal review of Mobile HCI research methods , 2012, Mobile HCI.

[40]  Emilio Insfrán,et al.  A Systematic Review of Usability Evaluation in Web Development , 2008, WISE Workshops.

[41]  Merve Bedir,et al.  Research Trends in Web Site Usability: A Systematic Review , 2016, HCI.

[42]  Nigel Cross,et al.  Engineering Design Methods: Strategies for Product Design , 1994 .

[43]  Sara Ljungblad,et al.  Beyond ICT: How industrial design could contribute to HCI research , 2015 .

[44]  Pedro Isaias,et al.  Usability and Human–Computer Interaction (HCI) , 2022, Sustainable Design.

[45]  Mitchell Harrop,et al.  Paradigms of games research in HCI: a review of 10 years of research at CHI , 2014, CHI PLAY.

[46]  Xiangyang Li,et al.  Integrating User Affective State Assessment in Enhancing HCI: Review and Proposition , 2008 .

[47]  David Dunne,et al.  Design Thinking and How It Will Change Management Education: An Interview and Discussion , 2006 .

[48]  Victoria Bellotti,et al.  Implications of Current Design Practice for the Use of HCI Techniques , 1988, BCS HCI.

[49]  Katja Thoring,et al.  Understanding Design Thinking: A Process Model based on Method Engineering , 2011 .

[50]  William Buxton,et al.  Usability evaluation considered harmful (some of the time) , 2008, CHI.

[51]  Nigel Cross,et al.  Design Thinking: Understanding How Designers Think and Work , 2011 .

[52]  A. A. Rahman,et al.  Interaction Design Issues: A literature review , 2010, 2010 International Conference on User Science and Engineering (i-USEr).

[53]  John Zimmerman,et al.  Research through design as a method for interaction design research in HCI , 2007, CHI.

[54]  Mary Beth Rosson,et al.  The designer as user: building requirements for design tools from design practice , 1988, CACM.

[55]  K. Dorst.  The Nature of Design Thinking , 2010 .

[56]  Anna Thies.  On the Value of Design Thinking for Innovation in Complex Contexts: A Case from Healthcare , 2015, IxD&A.

[57]  Daniel Fallman,et al.  Design-oriented human-computer interaction , 2003, CHI '03.