ANSI Z535.6 and Conspicuity: A Test of the New State of the Art Format for Instructions

ANSI Z535 provides guidance to manufacturers regarding the format and content of labels, signs, and other materials. In laboratory studies, elements of the standard appear to contribute to the visibility and comprehension of risk communications, but there is little real-world-based evidence that adherence to formatting guidelines reduces injuries. In the present study, we measured both real-world behavior and laboratory behavior using a within-subject design. Recall of, and compliance with, warnings as a function of increasing use of ANSI Z535.6 formatting was assessed. Additionally, self-reported compliance at home was compared to observed compliance behavior in the laboratory. ANSI formatting increased the likelihood that a warning was recognized. Rate of compliance was higher in the laboratory setting than self-reported at-home compliance. However, there was no evidence that compliance was impacted by the presence, absence or degree of ANSI Z535 formatting.

[1]  Linda S. Showers Consumers' Use of Product Owner Manuals. , 1992 .

[2]  Melissa L. Finucane,et al.  Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality , 2004, Risk analysis : an official publication of the Society for Risk Analysis.

[3]  John A. Lust,et al.  The use of product owner manuals: A comparison of older versus younger consumers , 1992 .

[4]  M S Wogalter,et al.  Effectiveness of elevator service signs: measurement of perceived understandability, willingness to comply and behaviour. , 1997, Applied ergonomics.

[5]  M. Wogalter,et al.  Comprehension and Memory of Instruction Manual Warnings: Conspicuous Print and Pictorial Icons , 1990 .

[6]  Thomas J. Ayres,et al.  Affordance Perception and Safety Intervention , 2000 .

[7]  Marc Rettig,et al.  Nobody reads documentation , 1991, CACM.

[8]  Neil D. Lerner,et al.  A New Resource for Effective Consumer Product Instructions: Manufacturer's Guide to Developing Consumer Product Instructions , 2004 .

[9]  Thomas J. Ayres,et al.  What is a Warning and When Will it Work? , 1989 .

[10]  Michael S. Wogalter,et al.  WARNING! Sign and Label Effectiveness , 1996 .

[11]  Michael S. Wogalter,et al.  Compliance to owner's manual warnings: influence of familiarity and the placement of a supplemental directive , 1995 .

[12]  Carel Jansen,et al.  How do people use instruction guides? Confirming and disconfirming patterns of use , 2002 .

[13]  John A. Lust,et al.  Product Owner Manuals: An Exploratory Study of Nonreaders Versus Readers1 , 1992 .

[14]  A. Loewenthal,et al.  The Effectiveness of Warning Labels , 1980 .

[15]  L R Zeitlin,et al.  Failure to Follow Safety Instructions: Faulty Communication or Risky Decisions? , 1994, Human factors.

[16]  Michael S. Wogalter,et al.  Handbook of Warnings , 2006 .