A User Experience Study for Watching Delay Interrupted Video in the Context of Mobile Network

The development of mobile application in our daily lives has changed our way of receive various of information, the way people use mobile devices to receive information has become whenever and wherever based on the mobile network technique. End user experience in the context of Internet services is also depend on the waiting time in the beginning of service and the intervals during the service caused by the system delays. We use several factors buffer, stalling time) to investigate the relationship between the video QoE and delay. We used the results of these analyses to inform the construction of the user’s satisfaction influenced by time delay. Given by the experiment results, we have conclusion some factors-based contexts which could influence the user’s satisfaction and some changeable QoE-related trends based on those three factors.

[1]  M. Angela Sasse,et al.  Measuring perceived quality of speech and video in multimedia conferencing applications , 1998, MULTIMEDIA '98.

[2]  Michael K. Hui,et al.  What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation , 1996 .

[3]  Ethan V. Munson,et al.  40 Years of Searching for the Best Computer System Response Time , 2011, Interact. Comput..

[4]  Bernd H. Schmitt,et al.  Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality , 1989 .

[5]  Fiona Fui-Hoon Nah,et al.  A study on tolerable waiting time: how long are Web users willing to wait? , 2004, AMCIS.

[6]  Hans-Jurgen Zepernick,et al.  Quality of Experience of Multimedia Services : Past, Present, and Future , 2011 .

[7]  Ondrej Krejcar,et al.  Problem Solving of Low Data Throughput on Mobile Devices by Artefacts Prebuffering , 2009, EURASIP J. Wirel. Commun. Netw..

[8]  Ben Shneiderman,et al.  Determining Causes and Severity of End-User Frustration , 2004, Int. J. Hum. Comput. Interact..

[9]  Dennis F. Galletta,et al.  When the Wait Isn't So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth , 2006, Inf. Syst. Res..

[10]  Peter Schelkens,et al.  Qualinet White Paper on Definitions of Quality of Experience , 2013 .

[11]  Barbara S. Chaparro,et al.  The world wide wait: effects of delays on user performance , 2000 .

[12]  W. Kuhmann Experimental investigation of stress-inducing properties of system response times. , 1989, Ergonomics.

[13]  Filip De Turck,et al.  Upstream bandwidth optimization of thin client protocols through latency‐aware adaptive user event buffering , 2011, Int. J. Commun. Syst..

[14]  Peter Brooks,et al.  User measures of quality of experience: why being objective and quantitative is important , 2010, IEEE Network.

[15]  Steven C. Seow Designing and Engineering Time: The Psychology of Time Perception in Software , 2008 .

[16]  W. Boucsein,et al.  Standardized task strain and system response times in human-computer interaction. , 1995, Ergonomics.

[17]  Gale L. Martin,et al.  System response time effects on user productivity , 1986 .

[18]  Ali C. Begen,et al.  Watching Video over the Web: Part 1: Streaming Protocols , 2011, IEEE Internet Computing.

[19]  Florian Schaefer,et al.  The Effect of System Response Times on Temporal Predictability of Work Flow in Human-Computer Interaction , 1990 .

[20]  Lawrence M. Schleifer,et al.  International Journal of Human-Computer Interaction , 2009 .

[21]  Alexander Raake,et al.  Quality and Quality of Experience , 2014, Quality of Experience.

[22]  W Kuhmann,et al.  Experimental investigation of psychophysiological stress-reactions induced by different system response times in human-computer interaction. , 1987, Ergonomics.

[23]  André J. Szameitat,et al.  Behavioral and emotional consequences of brief delays in human-computer interaction , 2009, Int. J. Hum. Comput. Stud..

[24]  C. Jones,et al.  Development of opinion-based audiovisual quality models for desktop video-teleconferencing , 1998, 1998 Sixth International Workshop on Quality of Service (IWQoS'98) (Cat. No.98EX136).

[25]  Christopher A. Sanchez,et al.  Feedback Preferences and Impressions of Waiting , 2009, Hum. Factors.

[26]  Rosa Lancini,et al.  Subjective quality evaluation of video sequences by using motion information , 1999, Proceedings 1999 International Conference on Image Processing (Cat. 99CH36348).

[27]  Richard C. Larson,et al.  OR Forum - Perspectives on Queues: Social Justice and the Psychology of Queueing , 1987, Oper. Res..

[28]  Bernd H. Schmitt,et al.  Consumers' Affective Response to Delays at Different Phases of a Service Delivery1 , 1991 .