Locating Culture in HCI with Information Kiosks and Social Networks

Concepts of 'culture' are often invoked in analysis of human-computer interaction, notably in attempts to refine or adapt systems to differing cultural contexts, such as in the process of internationalization or in creating systems and processes that can adapt to user's cultures. This paper takes ethnographic research in this area to the study of culture in HCI to address culture as a problematic unit of analysis. It does this via qualitative videobased analysis of user's interactions with information kiosks at international conferences. The paper argues that culture must be understood as contingent and nationality may not be the most important indicator in multi-national colocated settings.

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