The effect of training systemic information on the retention of fault-finding skills in manufacturing industries

The Human Factors Engineering approach to human-machine system design is based largely on normative design methods. This article suggests that the scope of Human Factors Engineering shall be extended to the descriptive study of system design in actual practice by the application of theoretical frameworks that emphasize the role of the system-design practitioner and organization in the design process. A comparative study of system design in normative and actual practice was conducted in the design of cognitive task allocation in a Flexible Manufacturing System (FMS) cell. The study showed that the designers' allocation decisions were influenced strongly by factors related to their own design practices, yet exogenous to the tasks to be allocated. Theoretical frameworks from Design Research were applied to illustrate differences between normative and actual practice of system design. © 2004 Wiley Periodicals, Inc. Hum Factors Man 14: 181–196, 2004.

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