Reaching for Higher Ground in Conflict Resolution : Tools for Powerful Groups and Communities

Foreword. Preface. Acknowledgements. The Authors. CHAPTER ONE: Reaching for Higher Ground. CHAPTER TWO: Unspoken Expectations and Rules of Engagement. CHAPTER THREE: Ordinary Practice with Groundrules: How They Fail Us and We Fail Them. CHAPTER FOUR: Beyond Common Groundrules: Reaching for Higher Ground. CHAPTER FIVE: Creating Shared Expectations: Keys to Success. CHAPTER SIX: Putting Ground Rules to Work: Keeping the Group on the Path. CHAPTER SEVEN: Too Big? Unbalanced? Quiet? Seething? The Art of Working with Less-than-Perfect Groups. CHAPTER EIGHT: Reaching for Higher Ground in Action: A Hospital Department Management Team at Work. CHAPTER NINE: Beyond Boundaries: Bringing Higher Ground to Whole Communities. CHAPTER TEN: Conclusion and Inspiration. References. Appendices/Resources. Index.