U-government: a framework for the evolution of e-government

In this paper, we look at the next step for e-government where newer technologies (e.g. multi-level interfaces, wireless devices, and nanotechnologies) will enable ubiquitous government. Building on u-commerce concepts, we develop a framework of the enablers, barriers, and outcomes of u-government, and present propositions for future research.

[1]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[2]  Joseph A. Salem.  Public and private sector interests in e-government: a look at the DOE's PubSCIENCE , 2003, Gov. Inf. Q..

[3]  Ramaraj Palanisamy,et al.  Issues and challenges in e-governance planning , 2004, Electron. Gov. an Int. J..

[4]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[5]  Neil Charness,et al.  Issues in training older adults to use computers , 1995, Behav. Inf. Technol..

[6]  D. West.  E‐Government and the Transformation of Service Delivery and Citizen Attitudes , 2004 .

[7]  A. Ho,et al.  Explaining the Adoption of E-Government Features , 2004 .

[8]  Matthew K. O. Lee,et al.  A Trust Model for Consumer Internet Shopping , 2001, Int. J. Electron. Commer..

[9]  Peter A. Todd,et al.  Assessing IT usage: the role of prior experience , 1995 .

[10]  Fred D. Davis,et al.  Extrinsic and Intrinsic Motivation to Use Computers in the Workplace1 , 1992 .

[11]  Sushil K. Sharma,et al.  Assessing e-government implementations , 2004, Electron. Gov. an Int. J..

[12]  J. C. Thomas,et al.  The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government , 2003 .

[13]  Dimitrios Tzovaras,et al.  The need for a digital rights management framework for the next generation of e-government services , 2004, Electron. Gov. an Int. J..

[14]  C. Toregas.  The Politics of E‐Gov: The Upcoming Struggle for Redefining Civic Engagement , 2001 .

[15]  Ephrem Eyob,et al.  E-government: breaking the frontiers of inefficiencies in the public sector , 2004, Electron. Gov. an Int. J..

[16]  P. Jaeger,et al.  Social Information Behavior and the Democratic Process: Information Poverty, Normative Behavior, and Electronic Government in the United States , 2004 .

[17]  France Bélanger,et al.  Trustworthiness in electronic commerce: the role of privacy, security, and site attributes , 2002, J. Strateg. Inf. Syst..

[18]  Ritu Agarwal,et al.  A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology , 1998, Inf. Syst. Res..

[19]  Caroline J. Tolbert,et al.  Innovating in Digital Government in the American States , 2003 .

[20]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[21]  Patrick Y. K. Chau,et al.  An evaluative framework for analysing e-government convergence capability in developing countries , 2004, Electron. Gov. an Int. J..

[22]  Jane M. Howell,et al.  Influence of Experience on Personal Computer Utilization: Testing a Conceptual Model , 1994, J. Manag. Inf. Syst..

[23]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[24]  Anil K. Gupta,et al.  Trust within the Organization: Integrating the Trust Literature with Agency Theory and Transaction Costs Economics , 1999 .

[25]  Sirkka L. Jarvenpaa,et al.  Is Anybody Out There? Antecedents of Trust in Global Virtual Teams , 1998, J. Manag. Inf. Syst..

[26]  Paul A. Pavlou,et al.  Encouraging Citizen Adoption of eGovernment by Building Trust , 2002, Electron. Mark..

[27]  N. L. Chervany,et al.  Initial Trust Formation in New Organizational Relationships , 1998 .

[28]  Monica J. Garfield,et al.  Planning for Internet Security , 1997, Inf. Syst. Manag..

[29]  David McMillen,et al.  Privacy, confidentiality, and data sharing: Issues and distinctions , 2004, Gov. Inf. Q..

[30]  E. Rogers.  Diffusion of Innovations , 1962 .

[31]  Bernadette Szajna,et al.  Empirical evaluation of the revised technology acceptance model , 1996 .

[32]  Paul T. Jaeger,et al.  E-government around the world: lessons, challenges, and future directions , 2003, Gov. Inf. Q..

[33]  Deborah Compeau,et al.  Computer Self-Efficacy: Development of a Measure and Initial Test , 1995, MIS Q..

[34]  Takashi Koga,et al.  Access to government information in Japan: a long way toward electronic government? , 2003, Gov. Inf. Q..

[35]  Shankar Ganesan,et al.  Dimensions and Levels of Trust: Implications for Commitment to a Relationship , 1997 .

[36]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[37]  I. Ajzen,et al.  Understanding Attitudes and Predicting Social Behavior , 1980 .

[38]  Richard T. Watson,et al.  U-commerce: the ultimate , 2000, UBIQ.

[39]  Reggie Davidrajuh,et al.  Planning e-government start-up: a case study on e-Sri Lanka , 2004, Electron. Gov. an Int. J..

[40]  A. Ho.  Reinventing Local Governments and the E‐Government Initiative , 2002 .

[41]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[42]  Charles J. Kacmar,et al.  Trust in e-commerce vendors: a two-stage model , 2000, ICIS.

[43]  Hsinchun Chen,et al.  Digital Government: technologies and practices , 2003, Decis. Support Syst..

[44]  N. L. Chervany,et al.  Initial trust formation in new organizational relationships, Academy of Management Review, , . , 1998 .

[45]  J. H. Davis,et al.  An integrative model of organizational trust, Academy of Management Review, : . , 1995 .

[46]  M. Culnan,et al.  Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation , 1999 .

[47]  Paul A. Pavlou,et al.  Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003, Int. J. Electron. Commer..

[48]  Anish Bhimani,et al.  Securing the commercial Internet , 1996, CACM.

[49]  Jane M. Howell,et al.  Personal Computing: Toward a Conceptual Model of Utilization , 1991, MIS Q..

[50]  Frances M. Hill,et al.  E‐government: the realities of using IT to transform the public sector , 2003 .

[51]  France Bélanger,et al.  A framework for e-government: privacy implications , 2006, Bus. Process. Manag. J..

[52]  Mark Vandenbosch,et al.  Research Report: Richness Versus Parsimony in Modeling Technology Adoption Decisions - Understanding Merchant Adoption of a Smart Card-Based Payment System , 2001, Inf. Syst. Res..

[53]  Detmar W. Straub,et al.  Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs , 1999, MIS Q..

[54]  W. Wong,et al.  Does E‐Government Promote Accountability? A Comparative Analysis of Website Openness and Government Accountability , 2004 .

[55]  Richard T. Watson,et al.  U-Commerce: An Experimental Investigation of Ubiquity and Uniqueness , 2003, ICIS.

[56]  France Bélanger,et al.  The utilization of e‐government services: citizen trust, innovation and acceptance factors * , 2005, Inf. Syst. J..