Knowledge management: Hype, hope, or help?

This article examines the nature of Knowledge Management - how it differs from Data Management and Information Management, and its relationship to the development of Expert Systems and Decision Support Systems. It also examines the importance of Communities of Practice and Tacit Knowledge for Knowledge Management. The discussion is organized around five explicit questions. One: What is "knowledge"? Two: Why are people, especially managers, thinking about Knowledge Management? Three: What are the enabling technologies for Knowledge Management? Four: What are the prerequisites for Knowledge Management? Five: What are the major challenges for Knowledge Management?

[1]  Gary Klein,et al.  Sources of Power: How People Make Decisions , 2017 .

[2]  E. Wenger,et al.  Communities of Practice: The Organizational Frontier , 2000 .

[3]  D. C. Blair,et al.  Language and Representation in Information Retrieval , 1990 .

[4]  E. Wenger.  Communities of Practice: Learning, Meaning, and Identity , 1998 .

[5]  S. Mann.  Intellectual Capital: The New Wealth of Organizations , 1999 .

[6]  Hubert L. Dreyfus,et al.  Mind over Machine: The Power of Human Intuition and Expertise in the Era of the Computer , 1987, IEEE Expert.

[7]  Twain,et al.  Life on the Mississippi , 2008 .

[8]  Mike Nicholls,et al.  On the internet , 2004, Biological Psychiatry.

[9]  M. E. Maron,et al.  An evaluation of retrieval effectiveness for a full-text document-retrieval system , 1985, CACM.

[10]  Blaise Cronin,et al.  Knowledge management, organizational culture and Anglo-American higher education , 2001, J. Inf. Sci..

[11]  A. Clark.  Being There: Putting Brain, Body, and World Together Again , 1996 .

[12]  Nelson R. Kellogg,et al.  The Work of Nations: Preparing Ourselves for 21st-Century Capitalism by Robert B. Reich (review) , 1993, Technology and Culture.

[13]  Etienne Wenger,et al.  Communities of Practice: Learning, Meaning, and Identity , 1998 .

[14]  Joseph Dunne,et al.  Back to the rough ground , 1992 .

[15]  Ernest A. Edmonds,et al.  Using Memory for Events in the Design of Personal Filing Systems , 1992, Int. J. Man Mach. Stud..

[16]  Peter F. Drucker,et al.  The Coming of the New Organization , 2001 .

[17]  Edward A. Feigenbaum,et al.  The rise of the expert company , 1988 .

[18]  James H. Moor,et al.  Knowledge and the Flow of Information. , 1982 .

[19]  Edward A. Feigenbaum,et al.  The rise of the expert company : how visionary companies are using artificial intelligence to achieve higher productivity and profits , 1989 .

[20]  William P. Alston,et al.  Knowledge and the Flow of Information , 1985 .

[21]  Sean Kelly.  Data Warehousing , 1996 .

[22]  M. W. Lansdale,et al.  MEMOIRS: a personal multimedia information system , 1989 .

[23]  Sean Kelly.  Data Warehousing: The Route to Mass Customisation , 1994 .

[24]  M. Fischetti.  Working knowledge. , 2003, Scientific American.

[25]  Edward A. Feigenbaum,et al.  The fifth generation - artificial intelligence and Japan's computer challenge to the world , 1991 .

[26]  J. Dutton,et al.  The Cultures of Work Organizations. , 1992 .