Knowledge sharing in technology-intensive manufacturing organizations

This purpose of this paper is to identify and prioritize the critical factors impacting knowledge sharing (KS) in technology-intensive manufacturing organizations in the United Arab Emirates (UAE) and to propose a decision-making framework for KS.,Analytical Hierarchical Process method is used to identify these critical factors impacting KS in technology-intensive manufacturing organizations in the UAE.,Results show that organizational leadership and culture are the most critical factors impacting KS in the technology-intensive manufacturing organizations.,The data are collected from technology-intensive manufacturing organizations in the UAE; therefore, these cannot be generalized to other locations. Future research in different countries is required.,To implement successful KS practices in technology-intensive manufacturing organizations, it is essential that all impacting factors and sub-factors are well understood within the organizations.,This study is among the first studies in the region that presents a comprehensive framework for KS in manufacturing sector.

[1]  Jing-Wen Huang,et al.  Knowledge management and innovativeness: The role of organizational climate and structure , 2010 .

[2]  M. Avila,et al.  It Doesn’t Hurt to Ask: Assessing Default Effects in a Brazilian Gas Station , 2014 .

[3]  Liam Fahey,et al.  Diagnosing cultural barriers to knowledge management , 2000 .

[4]  A. Koohang,et al.  Management trust, organizational trust, and organizational performance: advancing and measuring a theoretical model , 2014 .

[5]  Li-An Ho,et al.  What affects organizational performance?: The linking of learning and knowledge management , 2008, Ind. Manag. Data Syst..

[6]  Rodrigo Valio Dominguez Gonzalez,et al.  Mapping the organizational factors that support knowledge management in the Brazilian automotive industry , 2014, J. Knowl. Manag..

[7]  Albert H. Segars,et al.  Knowledge Management: An Organizational Capabilities Perspective , 2001, J. Manag. Inf. Syst..

[8]  Mian M. Ajmal,et al.  Impact of organisational practices on knowledge sharing: an empirical study , 2017, Int. J. Knowl. Learn..

[9]  P. John Clarkson,et al.  The management of concept design knowledge in modern product development organizations , 2001, Int. J. Comput. Integr. Manuf..

[10]  Raghu Garud,et al.  Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies , 2005, MIS Q..

[11]  Bijaya Kumar Sundaray.  Employee Engagement: A Driver of Organizational Effectiveness , 2011 .

[12]  Craig R. Taylor,et al.  The Race for Talent: Retaining and Engaging Workers in the 21st Century , 2004 .

[13]  Fawzy Soliman,et al.  Strategies for implementing knowledge management: role of human resources management , 2000, J. Knowl. Manag..

[14]  Joseph G. Davis,et al.  Effects of knowledge management strategy on organizational performance: A complementarity theory-based approach , 2008 .

[15]  Olwen Bedford,et al.  A cross-cultural comparison of the coexistence and domain superiority of individuating and relating autonomy. , 2009, International journal of psychology : Journal international de psychologie.

[16]  Ian Miles,et al.  Knowledge intensive business services: prospects and policies , 2005 .

[17]  Matloub Hussain,et al.  Determining success factors in Abu Dhabi health care construction projects: customer and contractor perspectives , 2018 .

[18]  Yogesh Malhotra,et al.  Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance , 2005, J. Knowl. Manag..

[19]  Ronald Maier,et al.  Defining process-oriented knowledge management strategies , 2002 .

[20]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .

[21]  A. Kinicki,et al.  Organizational culture and organizational effectiveness: a meta-analytic investigation of the competing values framework's theoretical suppositions. , 2011, The Journal of applied psychology.

[22]  Denise Bedford,et al.  Leveraging environmental scanning methods to identify knowledge management activities in transportation , 2015, J. Knowl. Manag..

[23]  D. S. Derue,et al.  The opponent process theory of leadership succession , 2015 .

[24]  Timothy R. Kayworth,et al.  Organizational Culture as a Knowledge Resource , 2004 .

[25]  Jacqueline Glass,et al.  Use of process maps to develop a management briefing sheet for a design consultancy , 2005 .

[26]  Kuei-Hsien Niu,et al.  Organizational trust and knowledge obtaining in industrial clusters , 2010, J. Knowl. Manag..

[27]  Kunal Kamal Kumar,et al.  Leadership activities and their impact on creating knowledge in organizations , 2013 .

[28]  Wafi Al-Karaghouli,et al.  The successful implementation of e-government transformation: A case study in Oman , 2010 .

[29]  A. Bakker,et al.  How do engaged employees stay engaged , 2012 .

[30]  S. Jackson,et al.  Can Knowledge-Intensive Teamwork Be Managed? Examining the Roles of HRM Systems, Leadership, and Tacit Knowledge , 2016 .

[31]  Tatiana Andreeva,et al.  Does Knowledge Management really matter? Linking knowledge management practices, competitiveness and economic performance , 2012, J. Knowl. Manag..

[32]  Daniel Jiménez-Jiménez,et al.  Studying the effect of HRM practices on the knowledge management process , 2012 .

[33]  Hao-Chen Huang,et al.  Designing a knowledge-based system for strategic planning: A balanced scorecard perspective , 2009, Expert Syst. Appl..

[34]  Kathrin Kirchner,et al.  What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication , 2016, J. Knowl. Manag..

[35]  Raid Moh'd Al-adaileh,et al.  Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context , 2011, J. Knowl. Manag..

[36]  Emma Soane,et al.  EMPLOYEE ENGAGEMENT: A LITERATURE REVIEW , 2008, Indonesian Journal of Agricultural Economics.

[37]  Rob Duboff,et al.  How Business Schools Lost Their Way , 2005 .

[38]  Joseph H. M. Tah,et al.  Towards a framework for project risk knowledge management in the construction supply chain , 2001 .

[39]  Kevin R. Brown,et al.  The increasing use of aluminum in automotive applications , 1995 .

[40]  Fytton Rowland,et al.  Knowledge management in a public organization: a study on the relationship between organizational elements and the performance of knowledge transfer , 2004, J. Knowl. Manag..

[41]  J. Levine,et al.  Knowledge Transfer in Organizations: Learning from the Experience of Others☆ , 2000 .

[42]  Mian M. Ajmal,et al.  Critical factors for knowledge sharing in technology-intensive organizations: evidence from UAE service sector , 2018, J. Knowl. Manag..

[43]  E. Jasinskas,et al.  The Influence of Knowledge Management on the Competitive Ability of Lithuanian Enterprises , 2015 .

[44]  Marina du Plessis,et al.  The role of knowledge management in innovation , 2007, J. Knowl. Manag..

[45]  J. Swan,et al.  Embedding New Management Knowledge in Project-Based Organizations , 2004 .

[46]  Brian S. Fugate,et al.  Linking improved knowledge management to operational and organizational performance , 2009 .

[47]  Timothy Paul Cronan,et al.  On the Test-Retest Reliability of Perceived Usefulness and Perceived Ease of Use Scales , 1993 .

[48]  J. Ekore,et al.  Impact of key organizational factors on knowledge transfer success in multi-national enterprises , 2014 .

[49]  Yanika Kowitlawakul,et al.  Factors influencing nursing students' acceptance of electronic health records for nursing education (EHRNE) software program. , 2015, Nurse education today.

[50]  Jun-gi Park,et al.  Knowledge sharing in information systems development projects: Explicating the role of dependence and trust , 2014 .

[51]  C. Muhammad Siddique,et al.  Knowledge management initiatives in the United Arab Emirates: a baseline study , 2012, J. Knowl. Manag..

[52]  V. Ractham,et al.  Customer-Centric Knowledge Creation For Customer Relationship Management , 2014 .

[53]  Giovanni Schiuma,et al.  Knowledge, learning, and innovation: research and perspectives , 2013, J. Knowl. Manag..

[54]  Ali M. Al-Khouri.  Strategy and Execution: Lessons Learned from the Public Sector , 2014 .

[55]  J. Bonache,et al.  Assessing the team environment for knowledge sharing: an empirical analysis , 2003 .

[56]  Julian Birkinshaw,et al.  Special Issue: Knowledge, Knowing, and Organizations: Knowledge as a Contingency Variable: Do the Characteristics of Knowledge Predict Organization Structure? , 2002, Organ. Sci..

[57]  Shaofeng Liu,et al.  How knowledge sharing and business process contribute to organizational performance: Using the fsQCA approach , 2016 .

[58]  Abdul A. Rasheed,et al.  Human resource outsourcing and organizational performance in manufacturing firms , 2004 .

[59]  Rupak Rauniar,et al.  Technology acceptance model (TAM) and social media usage: an empirical study on Facebook , 2014, J. Enterp. Inf. Manag..

[60]  R. W. Saaty,et al.  The analytic hierarchy process—what it is and how it is used , 1987 .

[61]  Jörgen Hansson,et al.  Virtual organizations and beyond - discover imaginary systems , 2001, Wiley series in practical strategy.

[62]  Alice Lam,et al.  Knowledge sharing in organisational contexts: a motivation-based perspective , 2010, J. Knowl. Manag..

[63]  Adel Ismail Al-Alawi,et al.  Organizational culture and knowledge sharing: critical success factors , 2007, J. Knowl. Manag..

[64]  Malcolm Higgs,et al.  Developments in Leadership Thinking , 2016 .

[65]  Sanjay Kumar Singh,et al.  Role of leadership in knowledge management: a study , 2008, J. Knowl. Manag..

[66]  Clyde W. Holsapple,et al.  Linking Knowledge to Competitiveness: Knowledge Chain Evidence and Extensions , 2007 .

[67]  Ana Pérez-Luño,et al.  Knowledge as a mediator between HRM practices and innovative activity , 2009 .

[68]  R. Silvi.  Knowledge management: a strategic cost management perspective , 2012 .

[69]  Shi-Ming Huang,et al.  Critical factors in adopting a knowledge management system for the pharmaceutical industry , 2005, Ind. Manag. Data Syst..

[70]  Alan Serrano,et al.  Factors affecting IT and business alignment: a comparative study in SMEs and large organisations , 2009, J. Enterp. Inf. Manag..

[71]  Annick Willem,et al.  Knowledge sharing in inter-unit cooperative episodes: The impact of organizational structure dimensions , 2009, Int. J. Inf. Manag..

[72]  Martyn Laycock,et al.  Collaborating to compete: achieving effective knowledge sharing in organizations , 2005 .

[73]  George J. Binczewski,et al.  The point of a monument: A history of the aluminum cap of the Washington Monument , 1995 .

[74]  이태화,et al.  간호사가 인지한 서번트 리더십, 의사소통능력과 감정노동의 관계 , 2015 .

[75]  Z. Torres,et al.  Fortalecimiento de los procesos de gestión del conocimiento en los grupos de investigación de los departamentos de la Universidad Nacional de Colombia. Estudio de caso: Departamento de Ingeniería Eléctrica y Electrónica , 2020 .

[76]  Visvalingam Suppiah,et al.  Organisational Culture's Influence on Tacit Knowledge Sharing Behaviour , 2011, J. Knowl. Manag..

[77]  Anil K. Gupta,et al.  Knowledge flows within multinational corporations , 2000 .

[78]  S. Jonathan Whitty,et al.  Developing a systemic lessons learned knowledge model for organisational learning through projects , 2015 .

[79]  Neeraj Kumari.  A Live Study of Employee Satisfaction and Growth Analysis: Tata Steel , 2011 .

[80]  Binshan Lin,et al.  Organizational demographic variables and preliminary KM implementation success , 2010, Expert Syst. Appl..

[81]  S. Amelio.  Management dynamics in the knowledge economy , 2016 .

[82]  Binshan Lin,et al.  Perceived importance and effectiveness of KM performance outcomes: perspective of institutions of higher learning , 2008 .

[83]  Norita B. Ahmad,et al.  Knowledge sharing through inter‐organizational knowledge networks , 2010 .

[84]  Roman Boutellier,et al.  Designing workspaces for cross-functional knowledge-sharing in R&D: the "co-location pilot" of Novartis , 2015, J. Knowl. Manag..

[85]  Victor R. Prybutok,et al.  Organizational Practices That Foster Knowledge Sharing: Validation across Distinct National Cultures , 2010, Informing Sci. Int. J. an Emerg. Transdiscipl..

[86]  Michael H. Zack,et al.  Developing a Knowledge Strategy , 1999 .

[87]  Ikujiro Nonaka,et al.  The knowledge-creating theory revisited: knowledge creation as a synthesizing process , 2003 .

[88]  Jorge Muniz,et al.  Engaging environments: tacit knowledge sharing on the shop floor , 2013, J. Knowl. Manag..

[89]  M. Sridevi,et al.  Employee Engagement: The Key to Improving Performance , 2010 .

[90]  Keith D. Brouthers,et al.  Why Service and Manufacturing Entry Mode Choices Differ: The Influence of Transaction Cost Factors, Risk and Trust , 2003 .

[91]  Matloub Hussain,et al.  Competitive priorities and knowledge management: An empirical investigation of manufacturing companies in UAE , 2015 .

[92]  K. M. Kacmar,et al.  Discriminating among organizational politics, justice, and support , 2001 .

[93]  Mark Pagell,et al.  Understanding the factors that enable and inhibit the integration of operations, purchasing and logistics , 2004 .

[94]  Arnold B. Bakker,et al.  Towards a model of work engagement , 2008 .

[95]  Chun-Ming Chang,et al.  Factors affecting knowledge management success: The fit perspective , 2012, J. Knowl. Manag..

[96]  Fatemeh Nooshinfard,et al.  Success factors of inter-organizational knowledge sharing: a proposed framework , 2014, Electron. Libr..

[97]  Kazuhiro Ogata,et al.  Verifying the Design of Dynamic Software Updating in the OTS/CafeOBJ Method , 2014, Specification, Algebra, and Software.

[98]  Gilad Chen,et al.  Validation of a New General Self-Efficacy Scale , 2001 .

[99]  Thomas L. Saaty,et al.  DECISION MAKING WITH THE ANALYTIC HIERARCHY PROCESS , 2008 .

[100]  Jennifer E. Rowley,et al.  Factors affecting attitudes and intentions towards knowledge sharing in the Dubai Police Force , 2012, Int. J. Inf. Manag..

[101]  Tor Brodtkorb,et al.  Corporate Social Responsibility: An Exploratory Study in the United Arab Emirates , 2007 .

[102]  K. M. Bartol,et al.  Encouraging Knowledge Sharing: The Role of Organizational Reward Systems , 2002 .

[103]  Les Coleman,et al.  Optimizing decisions using knowledge risk strategy , 2016, J. Knowl. Manag..

[104]  Julia Mueller,et al.  Formal and Informal Practices of Knowledge Sharing between Project Teams and Enacted Cultural Characteristics , 2015 .

[105]  Karen E. Watkins,et al.  The impact of a learning organization on performance: Focusing on knowledge performance and financial performance , 2017 .

[106]  Jonathon N. Cummings.  Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization , 2004, Manag. Sci..

[107]  Ali Mohammadi,et al.  Relationship Between Transformational Leadership and Knowledge Management , 2014 .

[108]  Wei-Tsong Wang,et al.  Motivations of employees' knowledge sharing behaviors: A self-determination perspective , 2015, Inf. Organ..

[109]  Jie Yang,et al.  Knowledge value chain , 2000 .