Usability properties in dialogue model

Usability has gained a lot of attention in the design community and it is one of main goals of every design project. Evaluating usability is usually done with end-users after a prototype has been built and there are not many techniques available that allow usability evaluation during the early design phases. Current dialog modeling techniques generally do not deal with usability aspects, as they are often functional based models, dealing only with states and state changes. This paper investigates how usability aspects can be incorporated into dialog models so that usability can be evaluated during the design process without doing usage tests. A set of measurable properties is given which together could give an indication about the usability of the design, This way, some usability aspects can be covered early in the design process without the need for an executable prototype or end-users.

[1]  Ann Blandford,et al.  The Role of Formal Proof in Modelling Interactive Behaviour , 1998, DSV-IS.

[2]  W. Buxton.  Human-Computer Interaction , 1988, Springer Berlin Heidelberg.

[3]  Ben Shneiderman,et al.  Designing The User Interface , 2013 .

[4]  Christelle Farenca,et al.  User Interface Evaluation : is it Still Usable ? , 1995 .

[5]  Gregory D. Abowd,et al.  A formal technique for automated dialogue development , 1995, Symposium on Designing Interactive Systems.

[6]  Allen Newell,et al.  The psychology of human-computer interaction , 1983 .

[7]  Jakob Nielsen,et al.  Usability engineering , 1997, The Computer Science and Engineering Handbook.

[8]  Fabio Paternò,et al.  Automatic Support for Usability Evaluation , 1998, IEEE Trans. Software Eng..

[9]  Richard M. Young,et al.  Programmable user models for predictive evaluation of interface designs , 1989, CHI '89.

[10]  Gerrit C. van der Veer,et al.  Breaking Down Usability , 1999, INTERACT.

[11]  Peter Gorny,et al.  EXPOSE. HCI-counseling for user interface design , 1995, INTERACT.

[12]  Anthony J. Hornof,et al.  GLEAN: a computer-based tool for rapid GOMS model usability evaluation of user interface designs , 1995, UIST '95.

[13]  Ray Waddington,et al.  Task-Related Knowledge Structures: Analysis, Modelling and Application , 1988, BCS HCI.

[14]  Dominique L. Scapin,et al.  Ergonomic criteria for evaluating the ergonomic quality of interactive systems , 1997, Behav. Inf. Technol..

[15]  David Carrington,et al.  Which widgets? deriving implementations from user-interface specifications , 1998, DSV-IS.

[16]  Hans-Jürgen Hoffmann,et al.  Diades-II: a multi-agent user interface design approach with an integrated assessment component , 1995, SGCH.

[17]  Rebecca E. Grinter,et al.  Putting it all together: towards a pattern language for interaction design: A CHI 97 workshop , 1998, SGCH.

[18]  Ben Shneiderman,et al.  A Family of User Interface Consistency Checking Tools , 1995 .

[19]  Elisabeth Bayle,et al.  Putting It All Together: Towards a Pattern Language for Interaction Design Reports , 1998 .

[20]  Dan Diaper,et al.  Task Analysis for Human-Computer Interaction , 1990 .

[21]  Michael D. Harrison,et al.  Unifying views of interactors , 1994, AVI '94.

[22]  Michael J. Tauber,et al.  ETAG: Extended task action grammar. A language for the description of the user's task language , 1990, INTERACT.

[23]  Fabio Paternò,et al.  ConcurTaskTrees: A Diagrammatic Notation for Specifying Task Models , 1997, INTERACT.

[24]  George R. S. Weir,et al.  People and Computers IX: Crafting Interaction: Styles, Metaphors, Modalities and Agents , 1994 .

[25]  Gerrit C. van der Veer,et al.  An Ontology for Task World Models , 1998, DSV-IS.

[26]  David E. Kieras,et al.  An Approach to the Formal Analysis of User Complexity , 1999, Int. J. Man Mach. Stud..

[27]  Sidney L. Smith,et al.  Guidelines for Designing User Interface Software , 1986 .