Mastering Statistical Process Control: A Handbook for Performance Improvement Using Cases
暂无分享,去创建一个
[1] R. Dorf,et al. The Balanced Scorecard: Translating Strategy Into Action , 1997, Proceedings of the IEEE.
[2] Janice Kim Winch,et al. Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd ed. , 1999 .