Bipolar Survey Items: An Information Processing Perspective

Survey items range from the explicitly factual to the highly subjective. Factual questions ask respondents for information such as their name, address, age, marital status, salary, or occupation. For most people most of the time, the answer to these questions is well rehearsed and easily accessed from memory. The same cannot be said, however, for questions of a more subjective nature. People often do not have a ready answer to questions about product preferences, about their perceptions of political candidates, or about proposed civic improvements.

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