FIVE DIMENSIONS OF INFORMATION SYSTEMS: A PERSPECTIVE FROM THE IS AND QUALITY MANAGERS

We classify five key dimensions of information systems (IS): Context, People, Process, Information Technology (IT), and Information/Data. Subsequently, we propose a shared organizational view for quality information systems (QIS), in the context of ISO 9001. A multiple case study was conducted in fourteen ISO 9001 certified organizations. The QIS dimensions were validated with the cross-case comparison, focusing on the perspectives of the IS and quality managers. These management functions have distinct priorities, but should concentrate their efforts in a common mission: design and improve the QIS. The data suggests that a QIS is not a separate IS for quality, but rather that it is entwined with the organizational IS. We argue that five interrelated dimensions must be considered to create synergies between the IS and quality management systems. This study contributes to the discussion of how the IS should be addressed in the next release of ISO 9001.

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