GDSS Parameters and Benefits

Group decision support system (GDSS) technology is designed to directly impact and change the behavior of groups to improve group effectiveness, efficiency, and satisfaction, and has been studied for more than two decades by researchers. However, as a tool, it is appropriate for use in situations with certain characteristics and is not useful in others. This chapter delineates and discusses some of the key parameters of this approach based on a research model. Parameters are classified based on whether they are related to the technology, group, task, or context. Their benefits for GDSS outcomes are discussed to provide insight into the group decision-making process.

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