Knowing What to Manage The development and application of a knowledge management scan

In today’s knowledge-intensive society, organisations need to be able to effectively manage the increasingly important production factor “knowledge” in order to thrive. In this article, an instrument is presented, developed by O&i management partners in co-operation with the University of Amsterdam, which enables organisations to diagnose their ‘state of the art’ regarding knowledge management, and to identify opportunities and threats for a further growth towards professional knowledge management. The theoretical foundations of the instrument are presented, as well as the goals which it helps realise. Finally, the results are discussed of a continuous methodological evaluation of a central part of the instrument, the questionnaire.