A preliminary survey on modeling customer requirements from product reviews under preference uncertainty

Nowadays, design and manufacturing companies are constantly investigating ways to offer products that are able to meet with the ever changing customer taste. Therefore, identifying customer requirements is important towards designing successful products. Recently, acquiring customer requirements from product reviews is a preferable approach that offers certain advantages over common methods such as interviews and questionnaire studies. However, uncertainty is usually a less emphasized factor in requirements modeling. This paper presents a survey on the recent achievements in identifying customer requirements from product review, with the preference uncertainty factors considered. Three main topics on identifying voice of customers (VoCs), VoCs from product reviews and uncertainty in customer requirement are explicitly discussed. Based on our extensive survey, a number of research challenges concerning the aforementioned topics have been identified and suggested. We have also briefly discussed on a few promising further research directions based on our findings.

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