Information Technology and Organizational Transformation: Solving the Management Puzzle

Part I - The Puzzle Frame, The puzzle edges, Part II - The Puzzle Pieces,The environmental assessment piece, The strategy piece, The organization structure piece, The information technology piece, The leadership piece Part III - Putting the Puzzle Together, Progressive delivers the unexpected - Progressive Insurance, Oticon - The spaghetti organization, Managing the virtual value chain - Li & Fung, Part IV - Lessons learned