Needs-Driven Bundling of Hosted ICT Services

Increasingly ICT (Information & Communication Technology) services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e 3 service, to semi-automatically generate such services, satisfying a stated complex customer need. The e 3 serviceapproach elicits the customer need, the consequences satisfying the need, and services satisfying the need. We show how e 3 serviceworks in practice using a running, industry strength, case study.