Development of a project level performance measurement model for improving collaborative design team work

This research explored a new direction of improving collaborative design by performance measurement. More specifically, a novel 3-dimensional performance measurement model is developed and the purpose of this model is to help project managers improve team collaboration by indicating strengths and weaknesses of team members during the project development process. Considering the complexity of collaborative design work, a multiple criteria model is proposed to reflect the design dynamics, which highlights five performance indicators: efficiency, effectiveness, collaboration, management skills and innovation. These five indicators are mostly influenced by role-based performance measurement criteria (the second dimension). Design and development process (time) is also considered (the third dimension). This 3D model allows all involved design participants to measure work performance at any time during the product development process. In order to develop this model, the role-based task analysis and industrial survey methods were utilized. Three groups of role-based product design and development performance measurement criteria were identified for measuring design performance of the top managers, middle managers and individual designers in a project team. A 3-dimensional performance measurement method was proposed to calculate final performance scores from a performance measurement matrix. The proposed model was evaluated as a tool which can support project managers to reduce potential design and collaboration risks and increase confidence in decision-making process. The model has been discussed on implementing in a web-based application for measuring design performance throughout the product design and development process.

[1]  Ammon Salter,et al.  Innovation and performance in engineering design , 2003 .

[2]  Mohan V. Tatikonda,et al.  Integrating Operations and Marketing Perspectives of Product Innovation: The Influence of Organizational Process Factors and Capabilities on Development Performance , 2001 .

[3]  Joze Duhovnik,et al.  How to reduce new product development time , 2004 .

[4]  Ralph O. Buchal,et al.  Cognitive factors in distributed design , 2002, Comput. Ind..

[5]  Andrew A. West,et al.  A framework of web-based conceptual design , 2003, Comput. Ind..

[6]  R. Cooper.  Perspective third-generation new product processes , 1994 .

[7]  R. Meredith Belbin,et al.  Team Roles at Work , 2022 .

[8]  Eitan Naveh,et al.  The effect of integrated product development on efficiency and innovation , 2005 .

[9]  Edward U. Bond,et al.  Reputational Effectiveness in Cross‐Functional Working Relationships , 2004 .

[10]  Karl T. Ulrich,et al.  Product Design and Development , 1995 .

[11]  Jiati Deng,et al.  A Concurrent Workflow Management Process for Integrated Product Development , 1998 .

[12]  R. Cooper,et al.  New Product Portfolio Management : Practices and Performance , 1999 .

[13]  W. Shen,et al.  An experimental environment for exchanging engineering design knowledge by cognitive agents , 1997 .

[14]  Michael A. Busseri,et al.  Improving teamwork: the effect of self-assessment on construction design teams , 2000 .

[15]  Weiming Shen,et al.  A review of Internet-based product information sharing and visualization , 2004, Comput. Ind..

[16]  K. L. Edwards.  Product design: Practical methods for the systematic development of new products: Mike Baxter Chapman & Hall, 1995, ISBN 0-412-63230-6, 308pp, £24.99 , 1995 .

[17]  Diane H. Sonnenwald,et al.  Communication roles that support collaboration during the design process , 1996 .

[18]  Vincent Robin,et al.  Analysis of collaboration for project design management , 2006, Comput. Ind..

[19]  Mao-Lin Chiu,et al.  An organizational view of design communication in design collaboration , 2002 .

[20]  Ph. Girard,et al.  Information system modelling for engineering design co-ordination , 2004, Comput. Ind..

[21]  Turkka Keinonen,et al.  Product concept design : a review of the conceptual design of products in industry , 2006 .

[22]  Yuanyuan Yin,et al.  Conceptual model of a web-based design performance measurement and management system , 2006 .

[23]  R. Calantone,et al.  Determinants of New Product Performance: A Review and Meta-Analysis , 1994 .

[24]  Nigel Cross,et al.  Observations of teamwork and social processes in design , 1995 .

[25]  K. Eisenhardt,et al.  PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS , 1995 .

[26]  C. Benedetto,et al.  Identifying the key success factors in new product launch , 1999 .

[27]  S. Hart,et al.  Industrial companies' evaluation criteria in new product development gates , 2003 .

[28]  A. G. Sheard,et al.  Mapping the transitional experience of switching leadership roles , 2006 .

[29]  C. Benedetto.  Identifying the key success factors in new product launch , 1999 .

[30]  Utpal Roy,et al.  Product Development in a Collaborative Design Environment , 1997 .

[31]  Adrian John Wilkinson,et al.  Contemporary Human Resource Management , 2009 .

[32]  Yoke San Wong,et al.  Collaborative computer-aided design - research and development status , 2005, Comput. Aided Des..

[33]  Bettina Von Stamm,et al.  Managing Innovation, Design and Creativity , 2003 .

[34]  Weidong Li,et al.  Collaborative Computer-Aided Design - Research and Development Status , 2004 .