Negotiated rhythms of mobile work: time, place, and work schedules

This study investigates the role of rhythms in the collaborative coordination of mobile work as well as in the individual actors' comprehension and command of their work. Drawing on an ethnographic study of home-care work, we examine the ways in which temporal regularities or rhythms are formed and reinforced. Further, we analyse how the major temporal rhythms are configured and furnished by individual, collective, and social rhythms, and how these rhythms contribute to the collaborative flow of activities. Finally, we discuss how the concept of rhythms adds to an understanding of alignment and coordination in mobile and distributed work settings.

[1]  Carla Simone,et al.  Coordination mechanisms: Towards a conceptual foundation of CSCW systems design , 1996, Computer Supported Cooperative Work (CSCW).

[2]  E. Churchill,et al.  Framing mobile collaborations and mobile technologies , 2001 .

[3]  Michael D. Harrison,et al.  Locating the scene: the particular and the general in contexts for ambulance control , 1997, GROUP.

[4]  Heejin Lee Your time and my time: a temporal approach to groupware calendar systems , 2003, Inf. Manag..

[5]  Oskar Juhlin,et al.  Decentralizing the control room: Mobile work and institutional order , 2001, ECSCW.

[6]  Madhu C. Reddy,et al.  A finger on the pulse: temporal rhythms and information seeking in medical work , 2002, CSCW '02.

[7]  JoAnne Yates,et al.  It's About Time: Temporal Structuring in Organizations , 2002, Organ. Sci..

[8]  Nicola Green,et al.  On the Move: Technology, Mobility, and the Mediation of Social Time and Space , 2002, Inf. Soc..

[9]  Christian Heath,et al.  Mobility in collaboration , 1998, CSCW '98.

[10]  Victoria Bellotti,et al.  Walking away from the desktop computer: distributed collaboration and mobility in a product design team , 1996, CSCW '96.

[11]  Mikael Wiberg,et al.  In between mobile meetings: Exploring seamless ongoing interaction support for mobile CSCW , 2001 .

[12]  J. Orr,et al.  Talking About Machines: An Ethnography of a Modern Job. , 1997 .

[13]  Carl Gutwin,et al.  Designing for loose coupling in mobile groups , 2003, GROUP.

[14]  Geraldine Fitzpatrick,et al.  Physical spaces, virtual places and social worlds: a study of work in the virtual , 1996, CSCW '96.

[15]  Joe Nandhakumar,et al.  Managing Time in a Software Factory: Temporal and Spatial Organization of IS Development Activities , 2002, Inf. Soc..

[16]  J. Overhage,et al.  Sorting Things Out: Classification and Its Consequences , 2001, Annals of Internal Medicine.

[17]  Susan Leigh Star,et al.  Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work , 1999, Computer Supported Cooperative Work (CSCW).

[18]  Wendy A. Kellogg,et al.  "I'd be overwhelmed, but it's just one more thing to do": availability and interruption in research management , 2002, CHI.

[19]  Gloria Mark,et al.  Conventions and Commitments in Distributed CSCW Groups , 2002, Computer Supported Cooperative Work (CSCW).

[20]  D. Wellman,et al.  Talking About Machines: An Ethnography of a Modern Job. , 1997 .

[21]  E. Zerubavel Hidden Rhythms: Schedules and Calendars in Social Life , 1981 .

[22]  Richard Harper,et al.  Keeping people apart , 1993, Computer Supported Cooperative Work (CSCW).

[23]  Claus Bossen,et al.  Mobility Work: The Spatial Dimension of Collaboration at a Hospital , 2005, Computer Supported Cooperative Work (CSCW).

[24]  Carol A. Manning,et al.  The role of flight progress strips in en route air traffic control: a time-series analysis , 1995, Int. J. Hum. Comput. Stud..

[25]  S. Sharfstein Social Organization of Medical Work , 1986 .

[26]  Christian Heath,et al.  Collaboration and controlCrisis management and multimedia technology in London Underground Line Control Rooms , 1992, Computer Supported Cooperative Work (CSCW).

[27]  Jakob E. Bardram,et al.  Temporal Coordination –On Time and Coordination of CollaborativeActivities at a Surgical Department , 2000, Computer Supported Cooperative Work (CSCW).

[28]  E BardramJakob Temporal Coordination On Time and Coordination of CollaborativeActivities at a Surgical Department , 2000 .

[29]  Steve Sawyer,et al.  The Social Embeddedness of Transactions: Evidence from the Residential Real-Estate Industry , 2003, Inf. Soc..

[30]  John C. Tang,et al.  Rhythm modeling, visualizations and applications , 2003, UIST '03.

[31]  Lawrence R. Wheeless,et al.  A Research Note , 1982 .

[32]  Kenton O'Hara,et al.  Dealing with mobility: understanding access anytime, anywhere , 2001, TCHI.

[33]  Gerardo A. Okhuysen,et al.  Taking Time to Integrate Temporal Research , 2001 .

[34]  Carl Gutwin,et al.  Supporting collaboration in multidisciplinary home care teams , 2002, AMIA.

[35]  C. Sørensen,et al.  Mobility: an extended perspective , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[36]  Donald F. Roy “Banana Time” Job Satisfaction and Informal Interaction , 1959 .

[37]  Oskar Juhlin,et al.  Wireless World – Social and Interactional Aspects of the Mobile Age, Barry Brown, Nicola Green and Richard Harper (eds.) , 2001, Computer Supported Cooperative Work (CSCW).

[38]  David R. Morse,et al.  Using while moving: HCI issues in fieldwork environments , 2000, TCHI.