Measurement of Information System Project Success in German Organizations

The measurement of information system project success (ISPS) is yet an unsolved problem. This work analyzes the way companies in Germany measure the success of their IS projects. It contains 12 semi-structured in-depth expert interviews with project managers and other decision makers to analyze (1) their subjective views on and (2) their companies' actual measurement of ISPS. Although the participants consider further success dimensions, the companies almost exclusively rely on the traditional criteria of time, cost, and quality. This study provides a new perspective on ISPS and shows that it is mainly a matter of measurability to use further success dimensions.

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