Exploring the relationship between IC success and company performance

Abstract As the importance of end-user computing continues to grow, so does the importance of supporting and managing the related end-user activities. To accomplish this, many organizations have established Information Centers. The major hypothesis in this study is that there is a direct relationship between IC effectiveness or performance level, and two major dependent variables: (1) the benefits or payoffs that the organization has derived from end-user computing activities and (2) the organization's business performance. A sample of 252 internal auditing directors provided strong evidence for these relationships; further, the results suggest that the payoffs from end-user computing vary widely among companies and that there is much organizations can do to improve performance in this important area.

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