Credible Checklists and Quality Questionnaires: A User-Centered Design Method

Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method. In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more. The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products. After reading this book, readers will be able to use these user design tools with greater confidence and certainty. Table of Contents Chapter 1: Checklists Chapter 2: Questionnaires and Surveys Chapter 3: Standard Usability Questionnaires

[1]  J. B. Brooke,et al.  SUS: A 'Quick and Dirty' Usability Scale , 1996 .

[2]  Claes Wohlin,et al.  An Experimental Comparison of Usage-Based and Checklist-Based Reading , 2003, IEEE Trans. Software Eng..

[3]  H. Kelley,et al.  The social psychology of groups , 1960 .

[4]  James R. Lewis,et al.  Psychometric evaluation of an after-scenario questionnaire for computer usability studies: the ASQ , 1991, SGCH.

[5]  Earl R. Babbie,et al.  The Basics Of Social Research , 1998 .

[6]  Kraig Finstad.  The system usability scale and non-native English speakers , 2006 .

[7]  Mike Kuniavsky,et al.  Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies) , 2003 .

[8]  James R. Lewis,et al.  IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use , 1995, Int. J. Hum. Comput. Interact..

[9]  R. Cialdini.  Influence: Science and Practice , 1984 .

[10]  A. Gouldner.  THE NORM OF RECIPROCITY: A PRELIMINARY STATEMENT * , 1960 .

[11]  James R. Lewis,et al.  Psychometric Evaluation of the PSSUQ Using Data from Five Years of Usability Studies , 2002, Int. J. Hum. Comput. Interact..

[12]  Sharon L. Lohr,et al.  Sampling: Design and Analysis , 1999 .

[13]  Bill Brykczynski,et al.  A survey of software inspection checklists , 1999, SOEN.

[14]  Beom Suk Jin,et al.  The scenario‐based usability checklist development for home appliance design: A case study , 2011 .

[15]  D. Dillman.  Mail and telephone surveys : the total design method , 1979 .

[16]  Nelly Condori-Fernández,et al.  Lessons learned from evaluating a checklist for reporting experimental and observational research , 2012, Proceedings of the 2012 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement.

[17]  E. Shoben,et al.  The Yes-No Question Answering System and Statement Verification. , 1979 .

[18]  Kent L. Norman,et al.  Development of an instrument measuring user satisfaction of the human-computer interface , 1988, CHI '88.

[19]  Marshall A. Atlas.  The user edit: Making manuals easier to use , 1981 .

[20]  A. Gawande,et al.  The Checklist Manifesto: How to Get Things Right , 2011 .

[21]  Mary Corbett,et al.  SUMI: the Software Usability Measurement Inventory , 1993, Br. J. Educ. Technol..

[22]  C. Osgood,et al.  The Measurement of Meaning , 1958 .

[23]  D. Dillman,et al.  How to conduct your own survey , 1994 .

[24]  Candace Soderston,et al.  The Usability Edit: A New Level. , 1985 .

[25]  Seymour Sudman,et al.  Thinking about Answers: The Application of Cognitive Process to Survey Methodology , 1996 .

[26]  M. Aldenderfer,et al.  Cluster Analysis. Sage University Paper Series On Quantitative Applications in the Social Sciences 07-044 , 1984 .

[27]  Miles MacLeod,et al.  Usability measurement in context , 1994, Behav. Inf. Technol..

[28]  D. Dillman.  Mail and internet surveys: The tailored design method, 2nd ed. , 2007 .

[29]  Stephen W. Draper,et al.  Feature checklists in HCI: some basic results , 1993, INTERCHI Adjunct Proceedings.

[30]  D. Dillman,et al.  EFFECTS OF QUESTIONNAIRE LENGTH, RESPONDENT-FRIENDLY DESIGN, AND A DIFFICULT QUESTION ON RESPONSE RATES FOR OCCUPANT-ADDRESSED CENSUS MAIL SURVEYS , 1993 .

[31]  Carl Gutwin,et al.  Empirical development of a heuristic evaluation methodology for shared workspace groupware , 2002, CSCW '02.

[32]  Terry L. Childers,et al.  Understanding mail survey response behavior: A meta-analysis. , 1991 .

[33]  Jeff Sauro,et al.  Quantifying the User Experience: Practical Statistics for User Research , 2012 .

[34]  Ralph L. Rosnow,et al.  Essentials of Behavioral Research: Methods and Data Analysis , 1984 .

[35]  Francis Galton,et al.  English men of science : their nature and nurture , 1874 .

[36]  Nigel Bevan,et al.  Measuring usability as quality of use , 1995, Software Quality Journal.

[37]  Victor Kaptelinin,et al.  Methods & tools: The activity checklist: a tool for representing the “space” of context , 1999, INTR.

[38]  Guy H. Walker,et al.  Human Factors Methods: A Practical Guide for Engineering and Design , 2012 .

[39]  P. Blau.  Exchange and Power in Social Life , 1964 .

[40]  Bella Martin,et al.  Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions , 2012 .

[41]  B. Wansink,et al.  Asking Questions: The Definitive Guide to Questionnaire Design -- For Market Research, Political Polls, and Social and Health Questionnaires , 2004 .

[42]  D. Campbell,et al.  EXPERIMENTAL AND QUASI-EXPERIMENT Al DESIGNS FOR RESEARCH , 2012 .

[43]  W. Foddy.  Constructing Questions for Interviews and Questionnaires: Theory and Practice in Social Research , 1993 .

[44]  David Meister,et al.  Behavioral Analysis and Measurement Methods , 1985 .

[45]  T. Cook,et al.  Quasi-experimentation: Design & analysis issues for field settings , 1979 .

[46]  Chauncey Wilson.  Brainstorming and Beyond: A User-Centered Design Method , 2013 .

[47]  W. F. F. Kemsley,et al.  The Art of Asking Questions , 1951 .

[48]  G. C. Homans,et al.  Social Behavior as Exchange , 1958, American Journal of Sociology.