Localization of Web design: An empirical comparison of German, Japanese, and United States Web site characteristics

To explore issues of user interface design and experience, including culturally preferred design elements, a study was conducted analyzing sites in Germany, Japan, and the United States (30 municipal sites in each country). Design elements considered are use of symbols and graphics, color preferences, site features (links, maps, search functions, and page layout), language, and content. Significant modal differences were found in each of the listed categories. Outcomes from the study are used to discuss future research directions in the areas of experience design and localization.

[1]  Aaron Marcus,et al.  Cultural Dimensions and Global Web User-Interface Design , 2000 .

[2]  Michael Bernard,et al.  Criteria for optimal web design (designing for usability) , 2003 .

[3]  M. Gommans,et al.  From Brand Loyalty to E-Loyalty: A Conceptual Framework , 2001 .

[4]  Jakob Nielsen,et al.  International user interfaces , 1993 .

[5]  Lydia J. Price,et al.  A Cross-Cultural Study of Interpersonal Information Exchange , 1996 .

[6]  Tony Fernandes Global user interface design , 1995, CHI '95.

[7]  Eelko K. R. E. Huizingh,et al.  The content and design of web sites: an empirical study , 2000, Inf. Manag..

[8]  Albert N. Badre,et al.  The Effects of Cross Cultural Interface Design Orientation on World Wide Web User Performance , 2001 .

[9]  Donna L. Hoffman,et al.  A New Marketing Paradigm for Electronic Commerce , 1997, Inf. Soc..

[10]  Steven John Simon,et al.  The impact of culture and gender on web sites: an empirical study , 2000, DATB.

[11]  Patricia Russo,et al.  How fluent is your interface?: designing for international users , 1993, INTERCHI.

[12]  Jonna Holland,et al.  Customer participation in creating site brand loyalty , 2001 .

[13]  Antonis C. Stylianou,et al.  Global corporate web sites: an empirical investigation of content and design , 2003, Inf. Manag..

[14]  Iris I. Varner,et al.  Intercultural Communication in the Global Workplace , 1994 .

[15]  Rosalind W. Picard Affective Computing , 1997 .

[16]  Tor Hernes,et al.  Managing boundaries in organizations : multiple perspectives , 2003 .

[17]  B. J. Fogg,et al.  Credibility and computing technology , 1999, CACM.

[18]  Marios Koufaris,et al.  Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior , 2002, Inf. Syst. Res..

[19]  Byeong-Min Yu,et al.  The effects of menu design on information-seeking performance and user's attitude on the World Wide Web , 2002, J. Assoc. Inf. Sci. Technol..

[20]  Jan H. Spyridakis,et al.  Developing heuristics for Web communication: an introduction to this special issue , 2000 .

[21]  Dianne Cyr,et al.  Building E-Loyalty Across Cultures and Organizational Boundaries , 2003 .

[22]  Huatong Sun,et al.  Building a culturally-competent corporate web site: an exploratory study of cultural markers in multilingual web design , 2001, SIGDOC '01.

[23]  Jungwon Lee,et al.  What makes Internet users visit cyber stores again? key design factors for customer loyalty , 2000, CHI.

[24]  G. Hofstede,et al.  Culture′s Consequences: International Differences in Work-Related Values , 1980 .

[25]  Terry Winograd,et al.  Bringing Design to Software , 1996 .

[26]  Albert N. Badre,et al.  Culturability: the merging of culture and usability , 1998 .

[27]  Jan H. Spyridakis,et al.  Guidelines for Authoring Comprehensible Web Pages and Evaluating Their Success , 2000 .

[28]  E. Hall,et al.  Understanding Cultural Differences , 1989 .

[29]  Sung-joon Yoon,et al.  The antecedents and consequences of trust in online-purchase decisions , 2002 .

[30]  Sirkka L. Jarvenpaa,et al.  Consumer trust in an Internet store , 2000, Inf. Technol. Manag..

[31]  E. W. Gould,et al.  Crosscurrents: cultural dimensions and global Web user-interface design , 2000, INTR.

[32]  Sirkka L. Jarvenpaa,et al.  Consumer Trust in an Internet Store: A Cross-Cultural Validation , 2006, J. Comput. Mediat. Commun..