Web portals as tools to support information management in higher education institutions: A systematic literature review

Abstract Web portals have become vital for Higher Education Institutions (HEI), since they serve as an interface and communication channel between all academic staff. Therefore, this study aims to provide a systematic literature review (SLR) of the role of web portals as tools to support information management in HEIs, based on various studies published up to the present day. Based on the results obtained, it was possible to identify, explore and systematize the main themes on this topic: (1) Software used in web portals, (2) Internal and external benefits, (3) Acceptance of technology and (4) Management and storage of information. The evidence demonstrates there is a major shortage of scientific articles in the HEI context. Also revealed is the importance for these institutions of implementing a web portal appropriate to their needs, and the web portal’s importance to help in decision-making. This SLR also suggests future lines of research according to the gaps identified in the theoretical corpus.

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