Healthcare Facilities Management: A Case Study on Privatisation of Linen and Laundry Management Services in Malaysian Public Healthcare System

This paper reviews the Facilities Management (FM) implementation towards outsourcing practices of linen and laundry management services in the Malaysian public healthcare system which was implemented since 1997 with the aim to allow the medical practitioners to devote their full commitment on the core functions which are on the patient care and medical activities. The effectiveness of the services relied on the three main measured indicators i.e. adequacy, quality and timely collection and delivery of linen. This study concluded that the existing services implementation were developed collectively based on sub-standards and requirements from different countries as well as local authorities. Review and assessment of the adopted standards and requirements were not carried out comprehensively and periodically caused different interpretation at the operational level.