Examining the Relative Impact of Professional Profile Images and Facial Expressions in Small Business-to-Business Marketing Online

[1]  Milena M. Head,et al.  Exploring human images in website design: a multi-method approach , 2009 .

[2]  E. F. Stone-Romero,et al.  THE EFFECTS OF PHYSICAL ATTRACTIVENESS ON JOB‐RELATED OUTCOMES: A META‐ANALYSIS OF EXPERIMENTAL STUDIES , 2003 .

[3]  Andrew von Nordenflycht.  What Is a Professional Service Firm? Toward a Theory and Taxonomy of Knowledge-Intensive Firms , 2010 .

[4]  N. Ambady,et al.  The effects of fear and anger facial expressions on approach- and avoidance-related behaviors. , 2005, Emotion.

[5]  Keith Chrzan,et al.  Three kinds of order effects in choice-based conjoint analysis , 1994 .

[6]  R. Donovan.  Store atmosphere and purchasing behavior , 1994 .

[7]  E. Otta,et al.  The effect of smiling and of head tilting on person perception. , 1994, The Journal of psychology.

[8]  Hillary Anger Elfenbein,et al.  On the universality and cultural specificity of emotion recognition: a meta-analysis. , 2002, Psychological bulletin.

[9]  J. Russell,et al.  Recognizing Spontaneous Facial Expressions of Emotion in a Small-Scale Society of Papua New Guinea , 2017, Emotion.

[10]  M. Gendron.  Revisiting diversity: cultural variation reveals the constructed nature of emotion perception. , 2017, Current opinion in psychology.

[11]  J. Cassell,et al.  Social Dialongue with Embodied Conversational Agents , 2005 .

[12]  James A. Russell,et al.  Approach-Avoidance and Affiliation as Functions of the Emotion-Eliciting Quality of an Environment , 1978 .

[13]  Oliver G. B. Garrod,et al.  Facial expressions of emotion are not culturally universal , 2012, Proceedings of the National Academy of Sciences.

[14]  T. Lynch,et al.  That "poker face" just might lose you the game! The impact of expressive suppression and mimicry on sensitivity to facial expressions of emotion. , 2013, Emotion.

[15]  Paul L. Rosin,et al.  Facial dynamics as indicators of trustworthiness and cooperative behavior. , 2007, Emotion.

[16]  Beste F. Yuksel,et al.  Brains or Beauty , 2017, ACM Trans. Internet Techn..

[17]  D. Sauter,et al.  Commonalities outweigh differences in the communication of emotions across human cultures [Letter to the editor] , 2013 .

[18]  José van Dijck,et al.  'You have one identity': performing the self on Facebook and LinkedIn , 2013 .

[19]  Asle Fagerstrøm,et al.  That personal profile image might jeopardize your rental opportunity! On the relative impact of the seller's facial expressions upon buying behavior on Airbnb™ , 2017, Comput. Hum. Behav..

[20]  Jeremy D. Ezell,et al.  Stay or leave: Applying Approach–Avoidance Theory to virtual environments , 2009 .

[21]  Rami Qahwaji,et al.  The Human Face of E-Business: Engendering Consumer Initial Trust Through the Use of Images of Sales Personnel on E-Commerce Web Sites , 2008, Int. J. E Bus. Res..

[22]  Lenita M. Davis,et al.  Atmospheric qualities of online retailing: A conceptual model and implications , 2001 .

[23]  Catherine C. Eckel,et al.  The Value of a Smile: Game Theory with a Human Face , 2001 .

[24]  J. Russell,et al.  Reading emotions from faces in two indigenous societies. , 2016, Journal of experimental psychology. General.

[25]  Rachael E. Jack,et al.  Cultural Confusions Show that Facial Expressions Are Not Universal , 2009, Current Biology.

[26]  M. B. Jensen.  Planning of online and offline B2B promotion with conjoint analysis , 2008 .

[27]  P. Beek,et al.  Walk to me when I smile, step back when I’m angry: emotional faces modulate whole-body approach–avoidance behaviors , 2011, Experimental Brain Research.

[28]  B. Knutson.  Facial expressions of emotion influence interpersonal trait inferences , 1996 .

[29]  U. Hess,et al.  The Influence of Facial Emotion Displays, Gender, and Ethnicity on Judgments of Dominance and Affiliation , 2000 .

[30]  A. Parasuraman,et al.  The influence of store environment on quality inferences and store image , 1994 .

[31]  P. Ekman,et al.  Constants across cultures in the face and emotion. , 1971, Journal of personality and social psychology.

[32]  U. Hess,et al.  Emotional versus neutral expressions and perceptions of social dominance and submissiveness. , 2009, Emotion.

[33]  Marianne LaFrance,et al.  Why Smiles Generate Leniency , 1995 .

[34]  Andrew C. Gross,et al.  The Global Management Consulting Sector , 2008 .

[35]  Johannes Hewig,et al.  The value of a smile: Facial expression affects ultimatum-game responses , 2013 .

[36]  Iris Vilnai-Yavetz,et al.  Self-presentation in LinkedIn portraits: Common features, gender, and occupational differences , 2018, Comput. Hum. Behav..

[37]  James A. Russell,et al.  The fear gasping face as a threat display in a Melanesian society , 2016, Proceedings of the National Academy of Sciences.

[38]  Dick R. Wittink,et al.  Commercial use of conjoint analysis in Europe: Results and critical reflections , 1994 .

[39]  Lenita M. Davis,et al.  Empirical testing of a model of online store atmospherics and shopper responses , 2003 .

[40]  P. Green,et al.  Conjoint Analysis in Consumer Research: Issues and Outlook , 1978 .

[41]  Sally Harridge‐March,et al.  Website elements in B2B online communications: a case from the UK print industry , 2008 .

[42]  Joanne Lynch,et al.  The power of emotion: Brand communication in business-to-business markets , 2004 .

[43]  Lisa Feldman Barrett,et al.  Perceptions of emotion from facial expressions are not culturally universal: evidence from a remote culture. , 2014, Emotion.

[44]  A. J. Fridlund,et al.  Facial Displays Are Tools for Social Influence , 2018, Trends in Cognitive Sciences.