Managing Human Factors to Reduce Organisational Risk in Industry

Human factors are intrinsically involved at virtually any level of most industrial/business activities, and may be responsible for several accidents and incidents, if not correctly identified and managed. Focusing on the significance of human behaviour in industry, this article proposes a multi-criteria decision-making (MCDM)-based approach to support organizational risk assessment in industrial environments. The decision-making trial and evaluation laboratory (DEMATEL) method is proposed as a mathematical framework to evaluate mutual relationships within a set of human factors involved in industrial processes, with the aim of highlighting priorities of intervention. A case study related to a manufacturing process of a real-world winery is presented, and the proposed approach is applied to rank human factors resulting from a previous organisational risk evaluation from which suitable inference engines may be developed to better support risk management.

[1]  G. Büyüközkan,et al.  An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey , 2016 .

[2]  Shuping Xiong,et al.  Ergonomics and sustainable development in the past two decades (1992-2011): Research trends and how ergonomics can contribute to sustainable development. , 2015, Applied ergonomics.

[3]  Scott A. Shappell,et al.  A HUMAN ERROR APPROACH TO AVIATION ACCIDENT ANALYSIS , 2003 .

[4]  Bernhard Reer.  Review of advances in human reliability analysis of errors of commission, Part 1: EOC identification , 2008, Reliab. Eng. Syst. Saf..

[5]  Umut Asan,et al.  Use of HFACS–FCM in fire prevention modelling on board ships , 2015 .

[6]  Yujiro Shimizu,et al.  Designing methods of human interface for supervisory control systems , 1998 .

[7]  Nicolas Marmaras,et al.  Supporting skill-, rule-, and knowledge-based behaviour through an ecological interface: an industry-scale application. , 2009 .

[8]  Gabriel García-Acosta,et al.  A comprehensive approach to environmental and human factors into product/service design and development. A review from an ergoecological perspective. , 2016, Applied ergonomics.

[9]  Luca Podofillini,et al.  A fuzzy set-based approach for modeling dependence among human errors , 2009, Fuzzy Sets Syst..

[10]  Alan D. Swain,et al.  Human reliability analysis: Need, status, trends and limitations , 1990 .

[11]  M. Boatca,et al.  A Proposed Approach for an Efficient Ergonomics Intervention in Organizations , 2015 .

[12]  Zaili Yang,et al.  A Human and Organisational Factors (HOFS) Analysis Method for Marine Casualties Using HFACS-Maritime Accidents (HFACS-MA) , 2013 .

[13]  Palaniappan Chidambaram,et al.  Perspectives on human factors in a shifting operational environment , 2016 .

[14]  Paulien M. Herder,et al.  Assessing relative importance and mutual influence of barriers for CCS deployment of the ROAD project using AHP and DEMATEL methods , 2015 .

[15]  Ali Azadeh,et al.  Leanness assessment and optimization by fuzzy cognitive map and multivariate analysis , 2015, Expert Syst. Appl..

[16]  G. Tzeng,et al.  Marketing strategy based on customer behaviour for the LCD-TV , 2006 .

[17]  Bernhard Reer.  Review of advances in human reliability analysis of errors of commission - Part 2: EOC quantification , 2008, Reliab. Eng. Syst. Saf..

[18]  Dakota Evans,et al.  A multi-measure approach for connecting cognitive workload and automation , 2017, Int. J. Hum. Comput. Stud..

[19]  Jeffrey D. Tew,et al.  Effect of cognitive automation in a material handling system on manufacturing flexibility , 2015 .

[20]  Offshore Transport Accident Analysis Using HFACS , 2015 .

[21]  Tara N. Cohen,et al.  Assessment of the Human Factors Analysis and Classification System (HFACS): intra-rater and inter-rater reliability , 2016 .

[22]  Gwo-Hshiung Tzeng,et al.  Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL , 2007, Expert Syst. Appl..

[23]  S. Si,et al.  DEMATEL Technique: A Systematic Review of the State-of-the-Art Literature on Methodologies and Applications , 2018 .

[24]  John R Wilson,et al.  Fundamentals of systems ergonomics/human factors. , 2014, Applied ergonomics.

[25]  J. Shaoul.  Human Error , 1973, Nature.

[26]  Anca Draghici,et al.  Ergonomic Issues in Lean Manufacturing , 2016 .

[27]  Gwo-Hshiung Tzeng,et al.  A value-created system of science (technology) park by using DEMATEL , 2009, Expert Syst. Appl..

[28]  M. Tamura,et al.  Extraction and systems analysis of factors that prevent safety and security by structural models , 2002, Proceedings of the 41st SICE Annual Conference. SICE 2002..

[29]  Ali Azadeh,et al.  An intelligent framework for productivity assessment and analysis of human resource from resilience engineering, motivational factors, HSE and ergonomics perspectives , 2016 .

[30]  Cheng-Wei Lin,et al.  The cognition map of financial ratios of shipping companies using DEMATEL and MMDE , 2013 .

[31]  Silvia Carpitella,et al.  Human Reliability Analysis to Support the Development of a Software Project , 2017 .

[32]  K. Hinshaw.  Human factors in obstetrics and gynaecology , 2016 .

[33]  Carl D. Meyer,et al.  Matrix Analysis and Applied Linear Algebra , 2000 .

[34]  W. Patrick Neumann,et al.  Incorporating human factors-related performance variation in optimizing a serial system , 2017, Eur. J. Oper. Res..

[35]  Andrew Thatcher,et al.  Human factors for a sustainable future. , 2016, Applied ergonomics.

[36]  José J. Cañas,et al.  Human Factors and Ergonomics , 2011 .

[37]  Roksana Mirkazemi,et al.  Assessment of Health Safety and Environment Management System Function in Contracting Companies of One of the Petro-Chemistry Industries in Iran, A Case Study , 2015 .

[38]  Ruth Madigan,et al.  Application of Human Factors Analysis and Classification System (HFACS) to UK rail safety of the line incidents. , 2016, Accident; analysis and prevention.