Investigation of Quality Benefits of ERP Implementation in Indian SMEs

Abstract ERP (Enterprise Resource Planning) systems are now viewed as powerful information technology solution for SMEs (Small and Medium scale Enterprises) in India, in order to remain competitive in the global knowledge based business. ERP paves a good path to streamline the internal and external processes of enterprise and promotes qualitative development in the work and work process.This paper systematically investigates effects of training, project management, hardware and software, skills of workforce and top management's support on quality aspects. For this investigation data is collected from 95 SMEs in India. Factor analysis is carried out to ensure different types of validities. Further effect of each factor on quality aspect is analysed with the help of regression model. Analysis clearly gives the insight about relative importance of various factors affecting Quality aspects and prioritises them to achieve maximum quality benefits.

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