User Acceptance Evaluation of a Gamified Knowledge Sharing Platform for Use in Industrial Environments

This study evaluates user acceptance of a gamification-enabled collaboration and knowledge sharing platform that has been developed for use by personnel in industrial work environments, aiming at increasing motivation for knowledge exchange. The platform has been evaluated at two manufacturing industries by two groups of users, workers and supervisors, with regard to five criteria: usability, knowledge integration, working experience, user acceptance and overall impact. Results showed that even though the ratings from both industries were positive on all criteria, there is room for improvement on user acceptance and knowledge integration. Driven by this fact, a rule-based adaptive gamification approach which exploits information about workers is proposed in order to further increase motivation and engagement. Based on feedback received from the evaluation, guidelines related to functionalities and design of a gamified collaboration platform are provided. These guidelines can be followed when implementing collaboration tools with gamification support for industrial environments.

[1]  Philip T. Kortum,et al.  Determining what individual SUS scores mean: adding an adjective rating scale , 2009 .

[2]  Lukas Herout,et al.  APPLICATION OF GAMIFICATION AND GAME-BASED LEARNING IN EDUCATION , 2016 .

[3]  Steve Dale.  Gamification Making work fun, or making fun of work? , 2014 .

[4]  Markus Bick,et al.  Towards adaptive Gamification: a synthesis of current Developments , 2017, ECIS.

[5]  P. Hansen,et al.  Framing Serious Games Development as a matter of business , 2016 .

[6]  Fred D. Davis.  User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts , 1993, Int. J. Man Mach. Stud..

[7]  Albrecht Schmidt,et al.  Gamification of Production? A Study on the Acceptance of Gamified Work Processes in the Automotive Industry , 2017 .

[8]  Ergonomic requirements for office work with visual display terminals ( VDTs ) — Part 11 : Guidance on usability , 1998 .

[9]  Peter W. Cardon,et al.  The Hype and Reality of Social Media Use for Work Collaboration and Team Communication , 2015 .

[10]  Christopher Cheong,et al.  Quick Quiz: A Gamified Approach for Enhancing Learning , 2013, PACIS.

[11]  Markus Bick,et al.  A Design Framework for Adaptive Gamification Applications , 2018, HICSS.

[12]  Jasmin Godemann,et al.  Knowledge integration: a key challenge for transdisciplinary cooperation , 2008 .

[13]  Staffan Björk,et al.  Designing gamification: creating gameful and playful experiences , 2013, CHI Extended Abstracts.

[14]  Juho Hamari,et al.  Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification , 2014, 2014 47th Hawaii International Conference on System Sciences.

[15]  Robin S. Poston,et al.  Managing User Acceptance Testing of Business Applications , 2014, HCI.

[16]  Paul Denny,et al.  The effect of virtual achievements on student engagement , 2013, CHI.

[17]  Christopher G. Worley,et al.  Organisation , development and change-Asia Pacific , 2007 .

[18]  César A. Collazos,et al.  Applying gamification in the context of knowledge management , 2015, I-KNOW.

[19]  Joseph S. Valacich,et al.  Enhancing the Motivational Affordance of Information Systems: The Effects of Real-Time Performance Feedback and Goal Setting in Group Collaboration Environments , 2010, Manag. Sci..

[20]  Katerina Pramatari,et al.  Employee Profiles and Preferences towards Workplace Gamification for Energy Conservation , 2018, Int. J. Serious Games.

[21]  Jure Leskovec,et al.  Steering user behavior with badges , 2013, WWW.

[22]  Gilad Ravid,et al.  Adaptive Approach for Gamification Optimization , 2014, 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing.

[23]  Susanne Robra-Bissantz,et al.  Gamification of online idea competitions: insights from an explorative case , 2011, GI-Jahrestagung.

[24]  P. Cardon.  Community, Culture, and Affordances in Social Collaboration and Communication , 2016 .

[25]  Scott Grant,et al.  Encouraging user behaviour with achievements: An empirical study , 2013, 2013 10th Working Conference on Mining Software Repositories (MSR).

[26]  Tsai-Hsuan Tsai,et al.  Determinants of user acceptance of a specific social platform for older adults: An empirical examination of user interface characteristics and behavioral intention , 2017, PloS one.

[27]  Jean-Pierre Jessel,et al.  Classifying Serious Games: The G/P/S Model , 2011 .

[28]  Dimitrios Tzovaras,et al.  Improvement of the Workers' Satisfaction and Collaborative Spirit Through Gamification , 2017, INSCI.

[29]  Sébastien George,et al.  Adaptive Gamification for Learning Environments , 2019, IEEE Transactions on Learning Technologies.