Human-information interaction

The technical communicator's job has changed from creating a document to creating information appropriate for a communication situation with multiple user groups and highly dynamic information needs. Many of the communication failure issues we consistently see have a root cause not based on how people interact with computers, but with a failure to understand how information is communicated to a person and how they interact with and interpret that information. It is a failure of effective Human-information interaction (HII), which emphasizes communicating information---interacting with, interpreting, and using information---not writing documents, not designing web sites, not generating content. Producing modern web-based information requires a solid understanding of HII to increase the success of creating information which communicates effectively to all readers. The information design and creation must be based on a clear understanding of a person's goals and information needs and how that person interacts with information. Developing information which fits a person's need requires understanding how a person thinks and what factors drives their decision processes. These elements form for the base of an understanding of HII.

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