How to Write Usable User Documentation

Part 1 Toward a science of user documentation: terms - users and user documentation needs - how user documentation fails or succeeds usability - documentation as a system. Part 2 A structure approach to user documentation: cultures - how documentation gets written developing documents - a structured approach analysis - defining what publications are needed developing a modular outline developing a storyboard assembly - generating the draft editing - revising for readability and clarity testing - developing a formal usability test maintenance - supporting and updating user documentation. Part 3 Online documentation and internal support: user documentation without books strategies for online documentation afterword - into the next century.