Chapter VIII Ontology-Based Personalization of E-Government Services

While the World Wide Web user is suffering form the disease caused by information overload, for which personalization is one of the treatments which work, the citizen who gets ready to use the e-Government services which are made available on the Web is not immune from contagion. This seems a good reason to try to prescribe a personalization treatment also to the e-Government user. Hence, we introduce the design and implementation of Web information systems supporting personalized access to multi-version resources in an e-Government scenario. Personalization is supported by means of Semantic Web tech- niquesandreliesonanontology-basedprofilingofusers�(citizens).�Resourcesweconsiderarecollections� ofnormdocuments�(laws,�decrees,�regulations,�etc.)�inXMLformatbutcanalsobegenericWebpages� and portals or e-Government transactional services. We introduce a reference infrastructure, describe theorganizationandpresentperformancefiguresofaprototypesystemwehavedeveloped.

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