Manpower Scheduling Models In Service Operations

Abstract : This research arises to study and develop manpower scheduling algorithms which would efficiently schedule food service workers at military installations. The objective of this research is to provide a manager with an automated (computerized) program for scheduling manpower. At the present time, the scheduling of food service workers at a military installation is accomplished manually by each of the dining hall stewards. The number of workers to be scheduled at a given dining facility ranges from 12 to 125 depending upon the number of customers and hours of operation. Some of the benefits to be realized by implementation of an automated scheduling system are expected to include: saving of time spent by the manager to create a schedule, saving in labor cost due to a more efficient schedule, improved employee morale due to a fairer and more efficient schedule, and better customer service because employees are working in the right place at the right time.