Value through innovation in long-term service delivery: Facility management in an Australian PPP

Purpose – Public‐private partnerships (PPPs) and other innovative procurement mechanisms are frequently used to deliver both an asset and a public service over a protracted period. The value streams to the parties involved can be complex, but generally arise from the satisfactory provision of infrastructure that is fit for purpose throughout its life. This research aims to investigate the effectiveness of the facility management (FM) function in delivering long‐term value to both the client and consortium.Design/methodology/approach – This paper describes a case study of a PPP in Australia that delivered social infrastructure in multiple locations to a state government. Drawing upon multiple perspectives from within the consortium, it utilises inductive principles to identify the influences on value generation through innovation by the FM function.Findings – The ability of an Australian FM contractor to provide value within a PPP context has been shown to reflect some of the attributes described in litera...

[1]  Lukumon O. Oyedele.  Avoiding performance failure payment deductions in PFI/PPP projects: Model of critical success factors , 2013 .

[2]  Andrew R.J. Dainty,et al.  Investigating Informality in Construction: Philosophy, Paradigm and Practice , 2011 .

[3]  Nancy J. Miller,et al.  The structural, social, and strategic factors associated with successful business networks , 2011 .

[4]  Peter Barrett,et al.  Methodological strategies to gain insights into informality and emergence in construction project case studies , 2009 .

[5]  Anna Kadefors,et al.  Contracting in FM: collaboration, coordination and control , 2008 .

[6]  L. Swaffield,et al.  The contractor's use of life cycle costing on PFI projects , 2008 .

[7]  R. Little,et al.  Protecting the Public Interest , 2008 .

[8]  Sonia Goyal,et al.  Determining the role of innovation management in facilities management , 2007 .

[9]  I. Boissevain.  [Worst of both worlds]. , 2006, Tijdschrift voor diergeneeskunde.

[10]  C. Duffield,et al.  Improved PFI/PPP service outcomes through the integration of Alliance principles , 2006 .

[11]  Tero Lehtonen,et al.  An empirical investigation of procurement trends and partnership management in FM services ‐ A Finnish survey , 2006 .

[12]  B. Flyvbjerg.  Five Misunderstandings About Case-Study Research , 2006, 1304.1186.

[13]  T. Mudrak,et al.  Assessing the innovative ability of FM teams: a review , 2004 .

[14]  J. Hartley.  Case study research , 2004 .

[15]  Mike Bresnen,et al.  The Engineering or Evolution of Co-Operation? A Tale of Two Partnering Projects , 2002 .

[16]  Mohamed A. El-Haram,et al.  The role of the facility manager in new procurement routes , 2002 .

[17]  Lyn Richards,et al.  Readme First for a User's Guide to Qualitative Methods , 2002 .

[18]  J. Wakeford,et al.  London: Learning through Partnership: Private Finance and Managementin the Delivery of Services for London , 2001 .

[19]  Andrew William Brown,et al.  The facilities management role in new building procurement , 2001 .

[20]  G. D. Holt,et al.  The learning organisation: toward a paradigm for mutually beneficial strategic construction alliances , 2000 .

[21]  Bev Nutt,et al.  Four competing futures for facility management , 2000 .

[22]  Akintola Akintoye,et al.  Risk analysis and management of Private Finance Initiative projects , 1998 .

[23]  P. Barrett.  Facilities Management: Towards Best Practice , 1997 .

[24]  F. Gallouj,et al.  Innovation in services , 1997 .

[25]  John Braithwaite,et al.  Responsive Regulation: Transcending the Deregulation Debate , 1993 .

[26]  H. Simon,et al.  Bounded Rationality and Organizational Learning , 1991 .

[27]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[28]  Steve Rowlinson,et al.  Value generation and delivery in long-term service concession projects: the role of facility management in value optimisation. , 2012 .

[29]  R. Yin,et al.  Case Study Research: Design and Methods (4th ed. , 2009 .

[30]  Andrew Edkins,et al.  Contractual Management in PPP Projects: Evaluation of Legal versus Relational Contracting for Service Delivery , 2006 .

[31]  Steve Rowlinson,et al.  Relationship contracting in Australia , 2005 .

[32]  E. Guba,et al.  Paradigmatic Controversies, Contradictions, and Emerging Confluences. , 2005 .

[33]  R. Stake.  The art of case study research , 1995 .

[34]  Virginia Makins.  The Worst of Both Worlds , 1977 .