The development of a performance measurement methodology for idea management

The paper discusses the development of a performance measurement methodology for Idea Management (IM), i.e., a system that supports nonprofessional innovation as a way to the continuous improvement of organisations. For this purpose, a system of indicators, each of them determining a single essential aspect of IM operational performance, and a composite indicator as an overall performance measure are proposed. An empirical analysis links the input (i.e., directly controllable) parameters of IM with the output (indirectly controllable) parameters. A pilot study based on the proposed methodology has shown that the simultaneous, well-balanced development of all input parameters leads to a substantially higher IM performance than putting emphasis on single parameters only. Furthermore, the application of the appropriate control measures to the directly controllable parameters may lead to essentially higher results in the output.