1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath Part I. Exploring the Workplace: 2. Making a case Lucy Suchman 3. Design by problem solving Graham Button and Wes Sharrock 4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi 5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen 6. The critical role of workplace studies in CSCW Kjeld Schmidt 7. From individual action to collective activity and back Yrjo Engestrom Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper 9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield 10. Where the rubber hits the road Bob Anderson 11. Situating workplace studies within the human- computer interaction field Liam J. Bannon 12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen 13. Supporting interdisciplinary design Thomas Erikson.