Usability engineering for the Web

The ability to be "cool" on the World Wide Web --that is, taking advantage of the latest and greatest features--has been an important factor for those who want to stand out from the crowd. Lately, however, users have made it clear that it's not enough to simply use the newest technologies, such as frames, JavaScript, animated GIFs, or Shockwave. Many sites have been forced to provide alternatives to their frame designs because visitors have found them too hard to use [1].